Senior Principal Consultant-OFSAA Support

4 days ago

India Oracle Full time ₹ 6,00,000 - ₹ 18,00,000 per year

As an L3 Support Analyst , you will take ownership of high-priority application incidents, provide technical leadership, and deliver permanent solutions for OFSAA implementations post go-live. You will lead RCA efforts, troubleshoot complex issues, and contribute to the continuous stability and enhancement of critical financial systems used by global banks. This is a highly visible role requiring strong hands-on experience in OFSAA, Oracle technologies, and production support.

3. Key Responsibilities

  • Act as the primary escalation point for application incidents, especially Severity 1 issues.
  • Analyze and resolve complex production issues by working across L1/L2/L3 , development, and QA teams.
  • Lead Root Cause Analysis (RCA) and implement corrective/preventive actions.
  • Debug and monitor OFSAA batch processes , application logs, and backend services.
  • Participate in ITIL-aligned processes such as Incident, Problem, and Change Management.
  • Design and verify deployment plans, including rollback and recovery strategies.
  • Maintain and contribute to documentation for known issues and troubleshooting procedures.
  • Support client interactions and audits related to production environment compliance.
  • Enhance monitoring/alerting frameworks to improve system observability.
  • Participate in on-call rotations to support 24/7 system availability.

4. Qualifications & Skills

Mandatory:

  • Bachelor's degree in Computer Science, IT, or related field.
  • 5+ years of experience in L3 support for OFSAA or similar analytical products in the banking domain .
  • Proficiency in Oracle SQL, PL/SQL , performance tuning, and analytical functions.
  • Strong experience in data modelling concepts , debugging, and triaging technical issues.
  • Experience managing Severity 1 incidents , production deployments, and patch support.
  • Familiarity with incident management tools such as ServiceNow and My Oracle Support (MOS) .

Good-to-Have:

  • Hands-on experience in OFSAA product development or implementation .
  • Experience leading small teams (e.g., L1/L2) in a support environment.
  • Exposure to ETL tools , data pipeline workflows, and batch job scheduling.
  • Strong documentation skills and a proactive approach to knowledge sharing.
  • Familiarity with IT audit requirements and compliance best practices.

5. Self-Assessment Questions

Please reflect on the following questions to assess your alignment with the role. Answering "Yes" to most of these indicates a strong fit:

  • Do I have 5+ years of experience in L3 production support for OFSAA or similar products?

  • Have I independently handled Severity 1 issues in a live production environment?

  • Do I have strong hands-on skills in writing and optimizing Oracle SQL/PLSQL queries?

  • Am I familiar with ServiceNow or My Oracle Support for managing incidents?

  • Do I understand data modelling fundamentals such as tables, views, indexes, and relationships?

  • Am I open to working in shifts and participating in an on-call support rotation?

  • Have I participated in or led RCA documentation and patch deployment activities?

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