Senior Supportability Manager

4 days ago

India Microsoft Full time
Job Description

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

The Worldwide Data Supportability Org is a diverse team of passionate professionals, spanning various geographic locations and possessing a wide array of technical and managerial expertise. Our Data portfolio comprises Data, Analytics, and BI tools that empower our customers and partners to maximize their business value and ROI. Our extensive range of Products/Services includes Azure Data Products, Power BI, SQL Server, and Microsoft Fabric services.

We are currently seeking a Senior Supportability Manager to lead a team of experienced Senior Supportability Program Managers and dedicated Embedded Escalation Engineers (EEEs) with deep technical knowledge on a global scale. This role involves cultivating strong and meaningful relationships with product groups, Enterprise Customer Support teams, and other key partner organizations. Our primary goals are to drive improvements in product quality and supportability, benefiting Microsoft customers and our Delivery/Operations team.

Key areas of focus include reducing incidents, creating valuable assets for customers, enhancing support portals, managing knowledge and content initiatives, and developing tools for Support Engineers worldwide. Additionally, we are dedicated to implementing automation and AI practices to enhance efficiency and provide insights for product improvement to the Product Group teams.

As a Senior Supportability Manager, you will lead a team that is pivotal to anticipate, understand and solve product or supportability issues and drive a great Microsoft customer support experience. You will partner with Engineering Leaders and other senior product experts across the company to identify opportunities to improve Microsoft products and enable teams to envision & create self-serve capabilities, diagnostic tools and automation capabilities. This opportunity will allow you to accelerate your career growth and hone your product and leadership skills. You will develop deep technology industry knowledge and become adept at leading diverse teams.

This role is flexible in that you can work up to 50% from home.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

  • Senior Support Specialist

    2 days ago

    India beBeeExpertise Full time ₹ 30,000 - ₹ 50,000

    Senior Support SpecialistBINDZ is a forward-thinking financial consulting firm revolutionizing offshoring in the industry. Our unique Build-Operate model enables us to deliver exceptional services and unparalleled expertise.We are seeking an experienced Senior Support Specialist to join our team. The ideal candidate will possess:Exceptional problem-solving...

  • Customer Support and Community Manager

    5 days ago

    India Abacus Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    Job Description:We're looking for a Support and Operations Manager to handle day-to-day support requests and assist with basic operational tasks. This role doesn't require senior-level experience but does demand strong communication, organization, and problem-solving skills. You'll be the go-to person for resolving routine issues and ensuring smooth support...

  • Senior Support Professional

    2 weeks ago

    India beBeeExecutive Full time ₹ 6,00,000 - ₹ 12,00,000

    Job Opportunity: Senior Support ProfessionalWe are seeking a highly organized and detail-oriented support professional to assist our Sales Director in a full-time capacity. This role offers the ideal opportunity for an individual who can effectively facilitate sales and provide exceptional administrative support.

  • Senior Support Engineer

    6 days ago

    India Privacera Full time

    Role Summary Privacera is seeking a Senior Support Engineer to deliver exceptional technical support for our data security and governance platform.This role involves resolving complex product issues, mentoring junior engineers, and collaborating cross-functionally to ensure customer adoption, satisfaction, and retention.Key Responsibilities Customer Support...

  • Senior Support Engineer

    1 week ago

    India Privacera Full time

    Role SummaryPrivacera is seeking a Senior Support Engineer to deliver exceptional technical support for our data security and governance platform. This role involves resolving complex product issues, mentoring junior engineers, and collaborating cross-functionally to ensure customer adoption, satisfaction, and retention.Key ResponsibilitiesCustomer Support &...

  • Executive Support Professional

    5 days ago

    India beBeeSupport Full time US$ 14,216 - US$ 17,520

    Senior Support Specialist OpportunityWe seek a highly skilled and experienced Senior Support Specialist to provide exceptional support to senior executives. The selected candidate will be responsible for managing complex calendars, coordinating travel arrangements, expense reports, and daily support needs.This role requires strong organizational and...

  • Senior IT Application Support Specialist

    1 week ago

    India beBeeSolution Full time ₹ 1,62,48,000 - ₹ 2,14,63,000

    Job Title: Senior IT Application Support SpecialistAbout the Role:This is a key opportunity for an experienced IT application support specialist to join our dynamic team and contribute to the success of our business. As a senior IT application support specialist, you will be responsible for providing expert technical support and guidance to ensure the smooth...

  • Customer Support Manager

    2 days ago

    India Brick & Bolt Full time

    About the Company BricknBolt is a managed marketplace providing construction services. We are solving one of the most complex business problems and creating an ecosystem of trust for the Stakeholders - Customers, Construction professionals, and Material vendors. Construction has been a highly unorganized and severely tech-deficit industry globally. We are...

  • Technical Support Engineering Manager

    1 week ago

    India Microsoft Full time

    Job DescriptionWith more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and...

  • Senior Application Support Engineer

    1 week ago

    India Yoda Tech Full time

    Experience Required: Minimum 5 years in application support with expertise in PHP.Role Overview: We are seeking a highly skilled Senior Application Support Engineer with strong experience in supporting, troubleshooting, and optimizing applications built on .NET (.NET Framework) or PHP, along with SQL databases. The ideal candidate will be adept at working...