Manager – Business Intelligence

Role Title Manager - Business Intelligence L9 Company Overview Synchrony NYSE SYF is a premier consumer financial services company delivering one of the industry s most complete digitally enabled product suites Our experience expertise and scale encompass a broad spectrum of industries including digital health and wellness retail telecommunications home auto outdoors pet and more We have recently been ranked 2 among India s Best Companies to Work for by Great Place to Work We were among the Top 50 India s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW We have also been recognized by Ambition Box Employee Choice Awards among the Top 20 Mid-Sized Companies ranked 3 among Top Rated Companies for Women and Top-Rated Financial Services Companies We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being We provide career advancement and upskilling opportunities focusing on Advancing Diverse Talent to take up leadership roles Organizational Overview The role is part of Collections Recovery Analytics and will be supporting Collections Recovery and Servicing solutions The team is focused on improving Collections Recovery and Servicing Solutions performance by building BI solutions to support Operations Leaders This includes key performance indicators for cardholders and accounts as well as metrics to support strategy development and execution Role Summary As Manager - Business Intelligence Design and develop business intelligence products using Tableau and similar BI tools to provide key business insights and analytical solutions that enable business leaders to drive smart decision- making effectively manage all aspects of Operations within Collections and Recovery Key Responsibilities Participate in strategic initiatives and identify downstream needs and opportunities Create and manage database objects constraints indexes functions views triggers and stored procedures using SQL Management Studio Monitor production jobs for failures and possible data issues Identify process improvement opportunities within the business and use business intelligence products to improve effectiveness and efficiency Educate and otherwise train users around the utilization of new business intelligence products Provide ad hoc support in the form of functional data research report generation and analytical support Support the current inventory of reports when needed by executing job aids and subsequently publishing the outputs Perform special assignments and other duties as required Required Skills Knowledge Bachelor s degree in any discipline Minimum 5 years of experience in Consumer Credit Collections and or business intelligence Minimum 5 years of experience with BI applications decision support systems query and reporting online analytical processing statistical analysis forecasting data mining and data visualization Minimum 2 years of experience with tools facilities and techniques for managing and administering data Minimum 2 years of SQL experience and Tableau Minimum 2 years of SQL Management Studio Minimum 2 years of experience with Microsoft Office Word Excel PowerPoint Desired Skills Knowledge 5 years experience in Financial Services industry Capable and influential in delivering compelling BI solutions capable of being proactive around the same and not just reactive Ability to propose alternative data options recommend drive and implement the most efficient solutions Experience working with large volumes of data from multiple data sources primarily Oracle and SQL Server Excellent communication and collaboration skills must be able to work with and communicate across many functional organizations Ability to work collaboratively as well as independently Knowledge of the Synchrony application landscape or alternatively some prior exposure to Credit Collections or Financial Services systems Ability to think out-of-the-box and drive positive change and improvement Eligibility Criteria Bachelor s degree in any discipline Minimum 5 years of experience in Consumer Credit Collections and or business intelligence Minimum 2 years of SQL Management Studio Work Timings This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06 00 AM Eastern Time - 11 30 AM Eastern Time timings are anchored to US Eastern hours and will adjust twice a year locally This window is for meetings with India and US teams The remaining hours will be flexible for the employee to choose Exceptions may apply periodically due to business needs Please discuss this with the hiring manager for more details The position is remote where you have the option to work from home For Internal Applicants Understand the criteria or mandatory skills required for the role before applying Inform your manager and HRM before applying for any role on Workday Ensure that your professional profile is updated fields such as education prior experience other skills and it is mandatory to upload your updated resume Word or PDF format Must not be any corrective action plan First Formal Final Formal LPP L4 to L7 Employees who have completed 12 months in the organization and 12 months in their current role and level are only eligible L8 Employees who have completed 18 months in the organization and 12 months in their current role and level are only eligible L04 Employees can apply Grade Level 09 Job Family Group Data Analytics