Noc Engineer

Who we are At 3CLogic we are big believers that our people are the most important asset we have and that winning is a team sport 3CLogic is a fast growing venture-backed SaaS startup with our headquarters in Rockville Maryland Some of our roles are local to the main office and others are remote but we have talented individuals working from everywhere as we continue to build our safety-first hybrid remote and in-person culture and we care more about what you might bring to our team and where you want to go in your career than where you are located We realize you ve very likely read tons of job descriptions that look a whole lot like this one But what we can t put in words is why we would love to hear from you You ve heard the term living in the gray area right Well a great fit for 3CLogic is someone who wants to live in technicolor There s never a gray moment here We are all entrepreneurs at heart who believe that when you bring your full self to work the possibilities are infinite If your interest is piqued let s chat We d love to show you rather than tell you what makes us special and find a place in our organization where you can thrive What we do Ever call a company or organization for help and wait on hold forever only to get to a person who can t help you Well we are the ones that fix that 3CLogic is a global provider of voice AI Contact Center and SMS solutions to enterprise and Global 2000 organizations worldwide - think 7-Eleven Swiss Railways Regeneron Northeastern University Hyatt Hotels or LabCorp Organizations leverage our technology and services every day to increase the quality of service to their customers employees improve the performance of the agents serving them lower their operational costs and optimize how easy it is to analyze and manage it all We make calling for help a positive experience and efficient channel for everyone A strategic ServiceNow and SAP partner 3CLogic is paving the way for organizations to digitally transform customer and employee experiences deliver conversational voice self-service offerings enable remote work at scale and leverage AI to drive better business outcomes General Job Details Position Name NOC Engineer Experience 2-3 Years Job Type Full-Time Shift 24x7 Rotation Morning Evening Night Shifts Location Sector-142 Noida Hybrid Working Model Number of hires for this role 01 Position Summary We are seeking a proactive and detail-oriented NOC Engineer to join our 24x7 Operations Center You will be responsible for monitoring troubleshooting and supporting critical infrastructure and applications running on AWS and on-prem environments The ideal candidate will have experience with Linux systems cloud services AWS monitoring tools Nagios Prometheus Grafana and scripting for automation Key Responsibilities Monitor infrastructure and applications using Nagios Prometheus and Grafana Respond to alerts incidents investigate issues and perform first-level triage and resolution - Perform system health checks routine maintenance and patch verification Manage cloud infrastructure alerts and resource usage on AWS Execute scripts and operational procedures SOPs for recurring tasks and issues - Escalate issues based on severity and defined SLAs to L2 L3 or respective teams - Log incidents and detailed action notes in the ticketing system JIRA ServiceNow etc - Create and maintain monitoring dashboards and alert configurations Participate in shift rotations Morning Evening Night - 8 hrs per shift Required Skills 2 years of experience in a NOC or Infrastructure Support environment Proficiency in Linux RHEL CentOS Ubuntu environments command line log analysis basic networking - Preferable hands-on with AWS services EC2 ELB CloudWatch S3 VPC Strong knowledge of monitoring and alerting tools Nagios Prometheus Grafana Basic scripting knowledge in Shell Python or Bash for task automation Understanding of networking fundamentals TCP IP DNS VPNs HTTP S Strong communication skills and ability to coordinate during incidents Willingness and availability to work in a 24x7 rotating shift environment Qualifications Educational Background Bachelor s degree in Computer Science Information Technology or a related field Benefits Flexible Working Hours Hybrid Working Style Personal Accidental Insurance Health Insurance to Self Spouse and two kids 5 days working week 3CLogic Inc is an Equal Opportunity Affirmative Action Employer committed to excellence through diversity Employment offers are made on the basis of qualifications and without regard to race sex religion national or ethnic origin disability age veteran status or sexual orientation Powered by JazzHR