Loyalty Sales Consultant

4 weeks ago

Mumbai, Maharashtra, India AR Consultant Full time

Job descriptionPOSITION Loyalty Sales ConsultantREPORTING TO Regional ManagerLOCATION JOB PURPOSE- To sell Accor Plus memberships to leads within the set calling area provided with professionalism using up to date information and selling techniques provided Key Interactions Key Responsibilities Lead Generation - Acquire personal Leads to complete Sales calling- Perform Lead generation calls dailySelling - Use various leads sources provided to generate phone sales- Follow Sales script for each call- AIDA methodology- Obtain referrals as part of each sales call- Actively celebrate daily new sales within team- Courtesy call new sales within 8 months and 11 months calls - as directedRenewal If applicable - Follow renewal script for renewal calls- Obtain referrals as part of renewal call- Updating renewal member information on renewal sales form- Maintain renewal statistics for every renewal call- Contact renewals as per Renewal policyAdministration- Document sales at the end of the call- Place all sales documents in the allocated area for Administration officerOther Functions - Participate in team projects - Adhere to all Accor Advantage Plus T C and sales policies as outlined in your People Plus TrainingManual and Renewal Manual Main Complexity Critical Issues in the JobInternal External- Interaction with central admin for sales processing - Interaction with T C for T C related queries grievances - Interaction with Regional manager Assistant Manager Assistant- Manager Training for program queries - Interaction with customers for sales renewal and courtesy calling - 3 new sales per week- 10 referrals 4hrs minimum - Converting 55 of 1st year renewals 65 of 2nd years 70 3rd 0r above PROFILE Knowledge and Experience - Minimum 2 years of experience in outbound sales preferably from hotel industry- Computer literacy- Strong verbal and written communications skills- Fluent English - Networking and relationship BuildingCompetencies - Good interpersonal skills with ability to communicate with all types of customers- Serviced oriented with an eye for details- Good team working skills and able to work effectively and contribute in a team- Good written and verbal communication skills- Lateral thinking Persistent and Persuasive Influencing- Innovative and Consultative skills- Positive flexible and Enthusiastic- Ability to work to deadlines ref updazz com

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