Associate - Process And Program Excellence

Company Description Organizations everywhere struggle under the crushing costs and complexities of solutions that promise to simplify their lives To create a better experience for their customers and employees To help them grow Software is a choice that can make or break a business Create better or worse experiences Propel or throttle growth Business software has become a blocker instead of ways to get work done There s another option Freshworks With a fresh vision for how the world works At Freshworks we build uncomplicated service software that delivers exceptional customer and employee experiences Our enterprise-grade solutions are powerful yet easy to use and quick to deliver results Our people-first approach to AI eliminates friction making employees more effective and organizations more productive Over 72 000 companies including Bridgestone New Balance Nucor S P Global and Sony Music trust Freshworks customer experience CX and employee experience EX software to fuel customer loyalty and service efficiency And over 4 500 Freshworks employees make this possible all around the world Fresh vision Real impact Come build it with us Are you an exceptionally organized and detail-oriented individual passionate about helping teams succeed Freshworks is looking for an entry-level Associate Program Manager to be the operational backbone of our dynamic Business Development BD organization in Chennai In this role you will not be selling directly instead you will be empowering our team of Business Development Representatives BDRs by running programs that boost their performance and efficiency You will coordinate everything from sales campaigns and training schedules to team reporting and incentive programs This is a perfect starting point for a career in Sales Operations Enablement or Program Management within a fast-growing global tech company Roles Responsibilities Program Campaign Coordination Assist in the planning execution and tracking of sales campaigns outreach sequences and incentive programs SPIFFs designed to motivate the Business Development team Onboarding Training Support Coordinate the onboarding schedules and continuous training sessions for new BDRs ensuring they have the materials resources and calendar invites needed to get up to speed quickly Meeting Event Logistics Manage the logistics for team meetings workshops and morale events This includes scheduling preparing presentation materials and tracking follow-up action items for the team Reporting Data Tracking Help track and compile key performance indicators KPIs for the BD team You will assist in preparing regular reports for leadership that show team activity campaign results and program effectiveness Process Documentation Assist in documenting best practices sales plays and standard operating procedures SOPs to help build and maintain a central playbook for the team Tools Resource Management Act as a point of contact for the BDR technology stack e g CRM sales engagement tools helping with basic user questions and coordinating with IT or operations on tool-related needs Qualifications Required Education A Bachelor s degree preferably in Business Management Marketing or a related field Experience 1-3 years of professional experience Relevant internships or experience in project coordination event planning or team administration are highly valued Organizational Skills Exceptional organizational and time-management skills with a proven ability to manage multiple tasks simultaneously Communication Strong written and verbal communication skills with the ability to work effectively with a team of salespeople Tech Proficiency High proficiency with Microsoft Office and or Google Suite especially Excel Sheets for tracking data and PowerPoint Slides for creating presentations Location Ability to work from our Chennai office Preferred Internship Experience Prior internship in a sales marketing business operations or project management environment Project Coordination Demonstrable experience coordinating projects or events can be from university clubs volunteer work or prior jobs CRM Familiarity Basic familiarity with any CRM platform like Salesforce is a significant advantage Skill Inventory Organizational Planning Skills Project Coordination Ability to manage timelines tasks and resources for small-to-medium-sized projects Attention to Detail Meticulous in tracking information scheduling and preparing materials Data Entry Tracking Comfort with spreadsheets and maintaining accurate records Event Logistics Skill in planning and executing the logistical aspects of meetings and team events Communication Collaboration Skills Clear Communication Ability to clearly convey information and updates to the team and managers Teamwork Support Mindset A genuine desire to support the success of others and contribute to a positive team environment Stakeholder Coordination Capable of working effectively with BDRs their managers and members of other teams like Marketing Professional Attributes Proactive Takes Initiative A self-starter who looks for ways to help and improve processes Problem-Solving The ability to identify challenges e g a scheduling conflict a resource gap and find practical solutions Process-Oriented An appreciation for structure and a knack for creating efficient workflows Reliability Accountability A dependable team member who takes ownership of their responsibilities Coachability An eagerness to learn and openness to feedback and direction Additional Information At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business