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Support Executive
4 weeks ago
Key Responsibilities Handle incoming calls emails and chat queries from customers Provide accurate information about products services and policies Resolve customer complaints and ensure timely follow-up Record customer interactions feedback and issues in the support system Escalate unresolved issues to the appropriate internal teams Maintain high levels of customer satisfaction by offering professional and empathetic support Assist customers with order processing account management and service requests Share customer insights and recurring issues with management to improve processes Required Skills Qualifications 1-3 years of experience in customer service support Excellent verbal and written communication skills Strong listening and problem-solving abilities Proficiency in MS Office and familiarity with CRM helpdesk tools Ability to handle multiple queries simultaneously with patience and professionalism Preferred Qualifications Prior experience in customer support BPO or call center environment Knowledge of CRM software such as Freshdesk Zendesk or Salesforce Ability to communicate in multiple languages is an added advantage Job Type Full-time Pay 20 224 24 - 25 929 47 per month Work Location In person
