▷ Only 24h Left: Support Administrator

2 weeks ago

Bengaluru, India Esko Full time

Job Description

The Support Administrator role is a unique opportunity to provide technical service to a large, global SaaS customer. This is a crucial position where you'll act as the main point of contact for end-user support and contribute to the customer's success by ensuring their platform is well-maintained and continuously improved. The ideal candidate will have 3-5 years of experience in a support role and a strong aptitude for learning new technologies.

Key Responsibilities

- End-User Support: Act as the primary point of contact for end-user support, providing remote assistance for a valued customer's WebCenter site.
- Site Maintenance & Administration: Maintain and modify the customer's site by managing user accounts, editing attributes, and fine-tuning security settings.
- Reporting & Training: Provide reports and evaluations as requested by the customer. You will also conduct software and procedural training for users and assist customer sponsors in supporting the system.
- Issue Resolution & Escalation: Adhere to established Standard Operating Procedures and escalate complex issues to the ESKO Technical Support team, staying involved until they are resolved.
- Continuous Improvement: Propose platform improvements in line with customer objectives by staying up-to-date on the latest ESKO innovations. You'll be able to make small workflow adjustments to support these initiatives.
- Collaboration: Work as a liaison between the company and the customer. You will also work with other system administrators, internal customer stakeholders, and ESKO colleagues.
- Tool Usage: Use various tools like Jira, Azure DevOps, and Smartsheet to manage incoming requests and improve workflow efficiency.

Required Qualifications

- Education & Experience: A Bachelor's degree in Computer Science or a related discipline with 3 to 5 years of experience in a support role for SaaS or enterprise software solutions.
- Technical Skills: Intermediate skills in Microsoft Word, Excel, PowerPoint, SharePoint, and Power BI are required. Knowledge of Digital Asset Management solutions and involvement in Graphic Services Production are a plus.
- Personal Attributes:
- Excellent communication and presentation skills.
- Strong problem-solving skills and the ability to maintain focus in a demanding environment.
- A proactive learner who enjoys discovering solutions by building and testing new ideas.
- A strong attention to detail and the ability to adapt to company and customer processes.
- Technical aptitude and an interest in embracing new technologies to enhance customer satisfaction.

  • Only 24h Left) Middleware Administrator

    4 weeks ago

    Bengaluru, Karnataka, India Talent Worx Full time

    Job DescriptionPreferred experience 6+ years (L3 Support)We are seeking a knowledgeable Middleware Subject Matter Expert (SME) to lead the architecture, deployment, and management of our middleware technologies. As a Middleware operations SME, you will play a pivotal role in supporting the organization's application ecosystem by providing operational...

  • Only 24h Left Executive

    3 weeks ago

    Bengaluru, Karnataka, India Indbank Global Support Services Full time

    Job DescriptionSales and Promotion- Actively promote and sell vehicle loan products to both individual customers and business clients.Customer Assessment- Assess customers financial situations to recommend appropriate and customized vehicle loan solutions.Application Support- Guide customers through the loan application process, ensuring all required...

  • ▷ Only 24h Left: Help Desk Administrator

    2 days ago

    Bengaluru, India Check Point Software Full time

    Title - Helpdesk Administrator Job Description Check Point is seeking a self-motivated, adaptable, and quick-learning Application Help Desk Administrator to provide internal front-facing support for the company employees and related IT services. You will be responsible for coordinating and communicating with employees worldwide to ensure expedient...

  • Only 24h Left:

    4 weeks ago

    Bengaluru, Karnataka, India Hybris Full time

    Job DescriptionWe help the world run betterAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven...

  • ▷ (Only 24h Left) IT Support Specialist

    6 days ago

    Bengaluru, India Cerebras Systems Full time

    Job Description Cerebras Systems builds the world's largest AI chip, 56 times larger than GPUs. Our novel wafer-scale architecture provides the AI compute power of dozens of GPUs on a single chip, with the programming simplicity of a single device. This approach allows Cerebras to deliver industry-leading training and inference speeds and empowers machine...

  • Only 24h Left) Senior Manager

    3 weeks ago

    Bengaluru, Karnataka, India EagleView Full time

    About Us Mixing technology data and first-in-class innovation EagleView is not only leading the property data analytics market but also changing lives along the way Come join us and make great things happen EagleView is a fast-growing technology company driving game changing innovation in multibillion-dollar markets such as property insurance energy ...

  • ▷ (Only 24h Left) Teamcenter PLM Administrator

    2 weeks ago

    Bengaluru, India GLOBALFOUNDRIES Full time

    Job Description In this role, your key responsibilities will include: - Assist in the e2e process design, build, test, integration of I2P (Idea to Product) value streamProvide technical and functional guidance for Architecture, Deployment of Siemens Teamcenter PLM - Assist in the resolution of process and integration design issues related to I2P Value...

  • Only 24h Left: Internship

    4 weeks ago

    Bengaluru, Karnataka, India Arctic Wolf Full time

    Job DescriptionJob DescriptionThe Office Administrator Intern is a contract position for a minimum of 6 months. This individual will be responsible for supporting our office & its personnel in Bengaluru. The role is in-office and requires the applicant to be physically present on-site 5 days per week.Primary Responsibilities and Duties- Answer all incoming...

  • Only 24h Left Teamcenter PLM Administrator

    2 weeks ago

    Bengaluru, Karnataka, India GLOBALFOUNDRIES Full time

    Job DescriptionIn this role, your key responsibilities will include:- Assist in the e2e process design, build, test, integration of I2P (Idea to Product) value streamProvide technical and functional guidance for Architecture, Deployment of Siemens Teamcenter PLM- Assist in the resolution of process and integration design issues related to I2P Value Stream-...

  • Only 24h Left Products

    4 weeks ago

    Bengaluru, Karnataka, India Capgemini Full time

    Job DescriptionJob Description- Ensure that all SAP purchase requisitions are sourced based on existing Corporate Purchasing Policy.- Change and review purchase orders based on approved purchase requisitions in accordance with contract regulations.- Purchase Requisitions Clarification with Internal Customer (demand, supplier, delivery date).- Clarification...