Client Service Associate

As a Client Service Manager you ll be responsible for the operational management and control of the daily workflow within Custody Client Facing Team Responsibilities Manage the workflow through the life cycle of Trades Cash Corporate Action and Income products Operationally manage and control the daily workflow within the Asset Services team Maximize team capacity through effective resource planning and ensure team structure is robust through effective training and succession planning Ensure all daily controls and processing are completed and signed off including client service inquiry resolution cash and stock break event management and production of all key metrics as required Provide effective communications to the department ensuring staff are aware of strategic and regulatory changes in the organization Conduct ongoing review of content and presentation of Standard Operating Procedures in line with the introduction of new policies and ongoing risk management activities Contribute to the strategic development of asset servicing products Required qualifications capabilities and skills Possess operational subject matter expertise in Reconciliation Settlements Trade Support Asset Servicing Risk and Control and Custody Demonstrate a strong ability to learn an ongoing stream of new markets products and processes Exhibit strong risk and control awareness including the ability to effectively prioritize workloads and work to critical deadlines Communicate confidently in all mediums to both internal and external clients Think strategically able to review and implement process improvements Hold a Bachelor s degree or equivalent preferred Be proficient in Microsoft Office products including Word Excel Access and Outlook About Us JPMorganChase one of the oldest financial institutions offers innovative financial solutions to millions of consumers small businesses and many of the world s most prominent corporate institutional and government clients under the J P Morgan and Chase brands Our history spans over 200 years and today we are a leader in investment banking consumer and small business banking commercial banking financial transaction processing and asset management We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success We are an equal opportunity employer and place a high value on diversity and inclusion at our company We do not discriminate on the basis of any protected attribute including race religion color national origin gender sexual orientation gender identity gender expression age marital or veteran status pregnancy or disability or any other basis protected under applicable law We also make reasonable accommodations for applicants and employees religious practices and beliefs as well as mental health or physical disability needs Visit our for more information about requesting an accommodation About the Team The Corporate Investment Bank is a global leader across investment banking wholesale payments markets and securities services The world s most important corporations governments and institutions entrust us with their business in more than 100 countries We provide strategic advice raise capital manage risk and extend liquidity in markets around the world Operations teams develop and manage innovative secure service solutions to meet clients needs globally Developing and using the latest technology teams work to deliver industry-leading capabilities to our clients and customers making it easy and convenient to do business with the firm Teams also drive growth by refining technology-driven customer and client experiences that put users first providing an unparalleled experience