Application Support Engineer

6 hours ago

Hyderabad, Telangana, India Highradius Full time
Job Description

About HighRadius
HighRadius is a Fintech enterprise Software-as-a-Service (SaaS) company that leverages ArtificialIntelligence-based Autonomous Systems to help companies automate Accounts Receivable and Treasury
processes. The HighRadius Integrated Receivables platform reduces cycle times in your order-to-cashprocess by automating receivables and payments processes across credit, electronic billing and payment
processing, cash application, deductions, and collections. Our customers range from some of the largestglobal corporations including more than 200 Fortune 1000 companies as well as mid-size enterprises
that don't have the IT resources to consolidate on an ERP platform but still want to automate andstreamline their receivables and treasury processes.

Job Summary
Functional Support Consultant will be responsible for providing support to our high-end, robust andscalable SaaS products. He/She plays a significant role as an extension of our internal teams, the ultimate
HighRadian ambassador who delivers continuous support from the advent of the conflict to the time itgets resolved. S/he should be keen to learn about our complex software products and have a people-first
mentality. If you are ready to leverage your grit, creativity and bit of wit and humor to experience anawesome company culture - then you should be a HighRadian

Responsibilities:
. Responsible for providing product support to users of the HighRadius applications.
. Own customer reported issues and drive them to resolution meeting the SLAs.
. Provide a delightful customer experience by partnering with internal and external stakeholders.
. Supports and contributes to the growth of best practices for delivery of HighRadius Support services.
. Understand HighRadius application troubleshooting practices to ensure successful resolution of theissues.
. Have the will to learn and understand our products and their features to support and educate clients.
. Follow the Quality and Process compliance to do the right thing for customers and the organization.
. Dynamically prioritize tickets and multi-task when needed.
. To be a team player who can work in rotational shifts.
. To empathize with client situations and provide quick resolutions or workarounds.
. Have a collaborative approach to clearly communicate issues and resolutions with the internal teamsand customers.

Requirements:

. 3 to 4 years of experience in Application Support preferably a SaaS application.
. Familiarity with tools & practices of the trade such as case management, knowledge base, defect &escalation management.
. A technology-centric background.
. Strong logical, analytical and problem-solving skills.
. Excellent communication skills.

. Can work in a fast paced, ever changing, start-up environment.
. Proficiency in running SQL queries is a plus.
. Scripting knowledge is a plus.

What You'll Get

- Competitive salary.
- Fun-filled work culture ()
- Equal employment opportunities.
- Opportunity to build with a pre-IPO Global SaaS Centaur.

  • Application Support Engineer

    3 weeks ago

    Hyderabad, Telangana, India Decisions Full time

    Job DescriptionDecisions is a fast-growing, private-equity-backed technology company that provides an integrated workflow and rules platform for business process automation (BPA). Trusted by top Fortune 500 firms and SMBs worldwide, Decisions empowers diverse industries around the globe to streamline and improve their processes, enhancing efficiency and...

  • Application Support Engineer

    4 weeks ago

    Hyderabad, Telangana, India GrowthAXL Full time

    Job DescriptionJob SummaryWe are seeking a proactive and detail-oriented Application Support Engineer toprovide critical support across our operational systems, including ServiceNow FSM,custom-built applications, Trident Care Online, and DDF platforms. The idealcandidate will play a vital role in ensuring application stability, resolving issues, andproviding...

  • Application Support Engineer – Empower

    3 days ago

    Hyderabad, Telangana, India LTIMindtree Full time

    Job Title: Application Support Engineer – Empower & ITILJob SummaryWe are looking for a skilled Application Support Engineer with experience in Empower and a strong understanding of ITIL processes. The ideal candidate will be responsible for troubleshooting complex technical issues, supporting end users, and collaborating with cross-functional teams to...

  • Application Support Engineer

    3 weeks ago

    Hyderabad, Telangana, India Artech Infosystems Pvt. Ltd. Full time

    About the Role : We are seeking a skilled and proactive Application Support Tier 2 Specialist to provide advanced technical customer support for our Cloud-based applications, with a strong focus on Salesforce troubleshooting at the platform level. This role requires deep analytical thinking, exceptional problem-solving skills, and the ability to manage...

  • Application Support Engineer – Empower

    10 hours ago

    Hyderabad, Telangana, India LTIMindtree Full time

    Job Title: Application Support Engineer – Empower & ITIL Job Summary We are looking for a skilled Application Support Engineer with experience in Empower and a strong understanding of ITIL processes . The ideal candidate will be responsible for troubleshooting complex technical issues, supporting end users, and collaborating with cross-functional teams...

  • Senior Application Support Engineer

    6 hours ago

    Hyderabad, Telangana, India Cubic Corporation Full time

    Job DescriptionBusiness Unit:Cubic Transportation SystemsCompany Details:As part of the Global Operations Systems Team, reporting to the IT Systems Team Leader, you will be a key liaison, working closely with colleagues and customers to ensure in-house or deployed systems and devices are kept current and functional. You will assist in implementing strategies...

  • Application/Software Product Support Engineer

    4 weeks ago

    Hyderabad, Telangana, India HR Inputs Full time

    Job Title : Application/Software Product Support EngineerJob Summary : We are seeking a skilled and proactive Application/Software Product Support Engineer to provide L1/L2 support for development and productivity tools deployed on desktops and Virtual Desktop Infrastructure (VDI). The ideal candidate will have a strong foundation in troubleshooting software...

  • Application Support Specialist

    4 days ago

    Hyderabad, Telangana, India Tata Consultancy Services Full time

    TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.What we are looking forRole: Platform Engineer/Application SupportExperience Range: 3 - 7 yrsLocation: HyderabadKey skills: Dynatrace, Big Panda, Linux, SQLJD:3+ years of...

  • Application Support Specialist

    3 days ago

    Hyderabad, Telangana, India Tata Consultancy Services Full time

    TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.What we are looking forRole: Platform Engineer/Application SupportExperience Range: 3 - 7 yrsLocation: HyderabadKey skills: Dynatrace, Big Panda, Linux, SQLJD:- 3+ years of...

  • Application Support Specialist

    10 hours ago

    Hyderabad, Telangana, India Tata Consultancy Services Full time

    TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together. What we are looking for Role: Platform Engineer/Application Support Experience Range: 3 - 7 yrs Location: Hyderabad Key skills: Dynatrace, Big Panda, Linux, SQL JD: 3+ years of...