Business Systems Analyst

Job Description Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. What you'll do The Business Systems Analyst (BSA) focusing on the Legal domain will be the system administrator for Stripe's key legal systems and a key liaison between the Stripe Legal and the IT / Engineering teams. This role is responsible for the analysis, configuration, implementation, and support of critical legal technologies (e.g., eDiscovery, Entities Management, eBilling, and CLM), helping Stripe Legal to operate efficiently to keep Stripe compliant. Responsibilities - Requirements & Analysis: - Partner closely with Stripe Legal SMEs, stakeholders, and external legal vendors to identify, document, and prioritize business needs and process improvements. - Conduct detailed requirements gathering sessions, translating complex legal needs into clear, actionable functional and technical specifications (e.g., user stories, use cases, process flow diagrams). - System Implementation & Configuration: - Serve as the primary system administrator and configuration expert for a specialized suite of Legal Technology applications. - Manage and configure enterprise Legal SaaS platforms to optimize Stripe Legal's security, workflow, and compliance needs. - Participate in all phases of the system development lifecycle (SDLC), including design, testing (UAT), deployment, and post-go-live support. - Data, Reporting, & Integrations: - Develop custom reports, dashboards, and metrics (e.g., spend analysis, entity compliance) to provide actionable insights to Legal leadership. - Manage and govern Legal system data, ensuring integrity, security, and compliance with data retention policies. - Define and manage integration requirements between Legal systems and other enterprise platforms (e.g., ERP, HRIS, CRM, Internal Stripe platforms). - Support & Training: - Provide technical support, troubleshooting system issues, and coordinating resolutions with third-party SaaS vendor support teams. - Create and maintain comprehensive system documentation, training materials, and Standard Operating Procedures (SOPs). Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum Requirements - Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field. - 4+ years of experience as a Business Systems Analyst, with at least 2-3 years dedicated to supporting Legal and/or Legal Operations systems. - Exceptional analytical and problem-solving skills, translating complex legal needs into system requirements. - Strong understanding of corporate legal processes, including eDiscovery workflows, matter lifecycle, and corporate governance. - Excellent communication skills for liaising between highly technical and non-technical legal teams - Legal Technology Expertise. Demonstrated hands-on experience in the configuration, administration, and support of the following critical legal systems - Exterro (eDiscovery, Legal GRC) - Diligent Entities (fka Blueprint) (Entity Management) - CounselLink (eBilling and Matter Management) - Kodex (Digital Vault/Security) - Ironclad (Contract Lifecycle Management - CLM) - DocuSign CLM (Contract Lifecycle Management) Preferred Qualifications - Experience with SQL for data querying and analysis. - Understanding of system integration methodologies and APIs relevant to the legal tech stack. - Demonstrated experience configuring systems and building workflows using low-code/no-code tools - Familiarity or prior experience with the following specialized applications: - iManage (Document Management System - DMS) - LexisNexis (Research/Business Information Services) - Authentic8 (Silobrowser) - Go Deed Inc. (or similar real estate document tool) - DocuSign eSignature (eSignature platform) - MaxVal Symphony (IP Management) - Web TMS (Trademark Management System) - Litera Compare (Document comparison/redlining) - Bodhala (Legal Spend Management/Analytics) - Quorum Analytics/Quorum PAC Software (Government Relations/Lobbying Compliance) - SecureDocs by Onit (Virtual Data Rooms/Security) - Better Regulation (Regulatory Compliance) In-office expectations Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in our Bucharest, Romania site have an 80% in-office expectation, and those in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible. Pay and benefits Stripe does not yet include pay ranges in job postings in every country. Stripe strongly values pay transparency and is working toward pay transparency globally.