Product Support Engineer

3 weeks ago

Thane, India Exotel Full time

Job Description Role expectations: - Installation and configuration of Linux & Packages. - To troubleshoot L0, L1 and L2 issues associated with the product, which could not be resolved by the local IT team at the center. - Knowledge of Telephony ( PRI and VOIP ) - Experience in handling Call Centers. - To resolve the client's queries regarding product Setup or product Features or product Components. - Engineers will be responsible for overall setup stability and maintenance of the Ameyo Setup at the center. - To provide Training to the local IT or operations team if required. - For monitoring the Ameyo Setup and ensuring smooth operations. - Daily reporting about progress, non compliance. - To understand the service requirement from the customer and pass the same to the backend team for further action. - Engineer will be responsible for daily backup and cleanup operations and the same will need to be carried out by the local team - Will coordinate with central NOC whenever required and for L3 issues to resolve the same Skills and Experience: - BE/ B.Tech / MCA - Excellent analytical skills and high level of aptitude. - 1-2 years of relevant work experience - Linux knowledge - all commands. , Experience of Linux / Unix system configuration - Knowledge of networking concepts like LAN Troubleshooting, WAN etc, - Knowledge of Networking Devices like switches and routes and Network Architecture. - Willingness to travel within India and Abroad. - Willingness to learn and work in challenging environment - Possess good interpersonal and communication skills - Ability to work independently and as a team player

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