Technology Operations Specialist Ii

OverviewAt Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection Responsible Growth is how we run our company and how we deliver for our clients teammates communities and shareholders every day One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world Were devoted to being a diverse and inclusive workplace for everyone We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical emotional and financial well-being Bank of America believes both in the importance of working together and offering flexibility to our employees We use a multi-faceted approach for flexibility depending on the various roles in our organization Working at Bank of America will give you a great career with opportunities to learn grow and make an impact along with the power to make a difference Join us Global Business ServicesGlobal Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed globally integrated delivery model and globally resilient operations Global Business Services is recognized for flawless execution sound risk management operational resiliency operational excellence and innovation In India we are present in five locations and operate as BA Continuum India Private Limited BACI a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services Process OverviewIMAC Operations is responsible for providing L2 L3 Production support for multiple AIT s related to Global Active Directory Security Tools products enterprise wide Will be responsible to provide L3 level Operational support for AD servers Manage AD availability perform pro-active health checks Incident managements and change management Active Directory monitoring and maintenance tasks Provide end-to-end maintenance of AD and other AD management server infrastructure Co-ordinate with vendors to fix Server hardware issues Provide support during P1 P2 incidents and fix issues with less supervision Focused to deliver Operation excellence by providing feedback suggestions to all the BAU activities Responsibilities-Responsible for Day-to-Day administration duties including the Windows Active Directory Object Maintenance conducts complex troubleshooting and break-fix tasks on active Directory Windows servers domain controllers AD DNS Virtual servers hosted on Windows Hyper-V-Active Directory infrastructure monitoring and maintenance tasks-Perform pro-active infrastructure Health checks periodically-Analyze design and support a highly complex enterprise level Active Directory service in a hybrid on-premises and cloud hosted environment-Responsible for Azure AD operational activities and coordinating with engineering teams-Manage enterprise identity cloud directories including Microsoft Azure AD-Setup Active Directory Synchronization DirSync AAD Connect xc2 xb7 Design and develop custom sync rules as per Org requirements-Windows Server administration that includes OS build issues server Performance issues -Knowledge of DMZ server and network infrastructure OS HW Firewall -Provide application support for AD related tools and managing the server infrastructure hosting them -Experience in Windows Configuration Deployments solution like SCCM WSUS-Write scripts utilizing PowerShell SQL query and other APIs SPS Splunk Establishes service specification to other systems including permissions and modification deletion role definitions reclassification and other similar access management related functions Requirements Education B E B Tech Certifications If Any Windows Administration MCSE Azure AD connect SQL Experience Range 7 to 9 years experience Foundational skills Windows Active Directory Infrastructure Maintenance Azure AD connect Complex troubleshooting and repair tasks on active Directory Windows servers Good knowledge on Domain controllers DNS Knowledge on User authentication and other operational systems Experience in Windows Deployments solution SCCM WSUS etc Working experience of lightweight Directory Access Protocol LDAP Strong OS knowledge - Windows Desired skills Microsoft Certifications Work Timings 6 30 am - 8 30 pm weekdays Week-end Rotational shifts 14 7 supportJob Location Chennai Hyderabad