Service Desk Analyst
1 week ago
Job Description Job Description At EXO Edge, we hire individuals who are fun-loving, embrace life, and are ambitious. We are defined by our core values Team Results Accountability and Quality (TRAQ). If these values resonate with you and you're excited to join our journey, please review the job description below: We are looking for experienced L1/L2 IT Service Desk professionals to join our 24x7 IT helpdesk team providing L1/L2 support. An ideal candidate will bring a combination of hands-on technical expertise from a fast-paced and growing environment. You should be an expert in IT End User Services processes and related technologies. What To Expect In Your Journey - Ensuring smooth IT support operations. - Contributing to help desk policies and procedures and ensuring their implementation. - Enrichment of IT support knowledge base and training. - Prioritize incidents and service requests according to defined processes to meet defined SLAs. - Use remote tools and diagnostic utilities to aid in resolving support requests. - Installing and configuring hardware and software components throughout various network infrastructure devices. - Install antivirus software and ensure virus definitions are up to date. - Perform preventative maintenance, including checking and cleaning workstations, printers, and peripherals. - Ensuring company safety and security standards are met - Troubleshoot/triage issues on Windows OS, Microsoft Office Suite, and Google G Suite Apps. - Monitor help desk tickets via the internal system queue. - Monitor routine maintenance on thecomputer. - Set up new accounts in O365. - Manage printer issues - Troubleshoot basic network and phone issues. What You Bring To The Table - Bachelor/master's degree in either Computer Science/Engineering, Information Systems Management, or equivalent experience. - Minimum 2 years of experience in an in-house IT team of a global organization and 2+ years of relevant work experience in onboarding roles is an advantage. - Understanding of IT infrastructure, Active Directory, O365. - Strong working knowledge of Networks, and DNS. - Excellent communication and interpersonal abilities. Technically Sound In - Ticketing tools: ServiceNow, Zendesk, etc. - IT Service Management modules: Service Portal, Agent Workspace, Service Catalog, Request Management, Incident Management, Knowledge Management, and Basic Configuration Management Database (CMDB) - Microsoft Suite of Applications: Active Directory, Office 365, Azure, and IT infrastructure - Knowledge of Networks, DNS. Shift Timings - 24*7 Rotational Shifts. Where will you work - Mohali: Bestech Business Towers, Sec 66, Mohali. Click HERE for virtual office tour. What To Expect In The Evaluation Process - Screening round - HR Round - Operations Interview About EXO Edge EXO Edge is a leading provider of Accounting, Legal, Technology, and Business Support Services to the global Real Estate industry. We specialize in building managed services capabilities for the Property Management industry, primarily in the US, and currently serve 10 of the top 20 Property Management companies. Our Service Delivery Centre is based in Mohali with a team of over 800 professionals. - Corporate Website: www.exoedge.com - Virtual Office Tour: https://lnkd.in/dPqiZfUR - Connect with us: [Confidential Information] If this doesn't align with your goals, please share it with someone who might benefit from it. Thank you
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