IT Help Desk manager
11 hours ago
Job Description The IT Help Desk Manager at Lytegen plays a pivotal role in ensuring the effective functioning of our IT support services. This position involves overseeing our help desk operations, managing a team of support specialists, and ensuring that all employees receive top-notch assistance in a timely manner. The ideal candidate is not only technically proficient but also possesses exceptional management and communication skills. As the IT Help Desk Manager, you will be responsible for establishing efficient support processes, tracking performance metrics, and continuously improving the quality of our service delivery. If you are passionate about technology and dedicated to enhancing the user experience across the organization, we would love to meet you Key Responsibilities - Lead and manage the Help Desk team, consisting of Level 1 and Level 2 support specialists. - Provide guidance, training, and performance management for team members. - Develop and implement help desk policies and procedures to ensure efficiency and effectiveness. - Oversee ticket management and prioritization, ensuring timely resolution of issues. - Monitor service desk metrics and prepare performance reports for management review. - Collaborate with IT teams to address recurring issues and enhance service delivery. - Act as a point of escalation for complex technical issues that require advanced troubleshooting. - Conduct regular reviews of help desk operations, identifying opportunities for improvement. - Stay updated with emerging technologies and industry trends that may impact IT support. - Coordinate with other departments to ensure seamless IT service integration. Requirements Requirements - Experience: 5+ years in IT support roles with at least 2+ years in a supervisory or management position. - Technical Skills: - Strong knowledge of IT support practices and technologies, including operating systems (Windows, macOS, Linux), application support (Microsoft 365, Google Workspace), and hardware troubleshooting. - Familiarity with IT service management (ITSM) frameworks, such as ITIL. - Management Skills: - Proven leadership and team management abilities. - Strong problem-solving, analytical, and decision-making skills. - Interpersonal Skills: - Exceptional communication skills, both verbal and written. - A customer-centric approach to service delivery. - Certifications (preferred but not mandatory): - ITIL Foundation, CompTIA A+, or similar IT management certification. - Work Location: - Position requires on-site work at our Chandigarh/Mohali office. Benefits - Competitive salary package aligned with experience. - Opportunity to lead IT operations for a fast-growing international company. - Exposure to global teams and international projects. - Ability to build and shape IT processes from the ground up. - Career growth opportunities in leadership and technical specialization. - Collaborative, high-performance culture that values innovation and results.
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Front desk staff
4 weeks ago
Sahibzada Ajit Singh Nagar, India Khaira Education Full timeCompany Description Khaira Education is Asia's first OET Premium Preparation Provider, dedicated to guiding candidates through comprehensive courses with the help of internationally acclaimed OET trainers. With over 6,500 candidates successfully passing their exams, Khaira Education has established a strong reputation for excellence in OET preparation. ...
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Front Desk Staff
4 weeks ago
Sahibzada Ajit Singh Nagar, India Khaira Education Full timeCompany Description Khaira Education is Asia's first OET Premium Preparation Provider, dedicated to guiding candidates through comprehensive courses with the help of internationally acclaimed OET trainers. With over 6,500 candidates successfully passing their exams, Khaira Education has established a strong reputation for excellence in OET...
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Front Desk Staff
4 weeks ago
Sahibzada Ajit Singh Nagar, India Khaira Education Full timeCompany Description Khaira Education is Asia's first OET Premium Preparation Provider, dedicated to guiding candidates through comprehensive courses with the help of internationally acclaimed OET trainers. With over 6,500 candidates successfully passing their exams, Khaira Education has established a strong reputation for excellence in OET preparation. Role...
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Front Desk Staff
4 weeks ago
Sahibzada Ajit Singh Nagar, India Khaira Education Full timeCompany DescriptionKhaira Education is Asia's first OET Premium Preparation Provider, dedicated to guiding candidates through comprehensive courses with the help of internationally acclaimed OET trainers. With over 6,500 candidates successfully passing their exams, Khaira Education has established a strong reputation for excellence in OET preparation.Role...
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Front Desk Staff
4 weeks ago
Sahibzada Ajit Singh Nagar, India Khaira Education Full timeCompany DescriptionKhaira Education is Asia's first OET Premium Preparation Provider, dedicated to guiding candidates through comprehensive courses with the help of internationally acclaimed OET trainers. With over 6,500 candidates successfully passing their exams, Khaira Education has established a strong reputation for excellence in OET preparation.Role...
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Front Desk Staff
4 weeks ago
Sahibzada Ajit Singh Nagar, India Khaira Education Full timeCompany DescriptionKhaira Education is Asia's first OET Premium Preparation Provider, dedicated to guiding candidates through comprehensive courses with the help of internationally acclaimed OET trainers. With over 6,500 candidates successfully passing their exams, Khaira Education has established a strong reputation for excellence in OET preparation.Role...
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[15h Left] IT Service-Desk Specialist
6 days ago
Sahibzada Ajit Singh Nagar, India Lytegen Full timeRole Overview The IT Service-Desk Specialist is the first point of contact for all internal employees facing technical challenges. This role is crucial for maintaining end-user productivity by providing timely and effective hands-on support across hardware, software, networking, and security issues. The ideal candidate is a proactive problem-solver with...
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Service Desk Analyst
1 week ago
Nagar, Sahibzada Ajit Singh Nagar, India EXO Edge Full timeJob Description Job Description At EXO Edge, we hire individuals who are fun-loving, embrace life, and are ambitious. We are defined by our core values Team Results Accountability and Quality (TRAQ). If these values resonate with you and you're excited to join our journey, please review the job description below: We are looking for experienced L1/L2 IT...
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Service Desk Analyst
2 weeks ago
Nagar, Sahibzada Ajit Singh Nagar, India EXO Edge Full timeJob Description We are looking for experienced L1/L2 IT Service Desk professionals to join our 24x7 IT helpdesk team providing L1/L2 support. An ideal candidate will bring a combination of hands-on technical expertise from a fast-paced and growing environment. You should be an expert in IT End User Services processes and related technologies. Primarily...
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IT Service Desk Technician
11 hours ago
Nagar, Sahibzada Ajit Singh Nagar, India Lytegen Full timeJob Description The IT Service Desk Technician at Lytegen is a critical member of our IT support team. This role involves providing exceptional technical support to our employees, ensuring that all IT-related issues are addressed promptly and efficiently. You will serve as the first point of contact for troubleshooting, diagnostics, and overall technical...
