International Customer Support Representative

7 days ago

Thane MH IN ENHANCE PLUS CONSULTANT Full time

Work with TOP AUSTRALIAN and US COMPANIES Location Thane - ghodbunder Job Summary We are seeking skilled and enthusiastic International Customer Support Executives to join our team in Mumbai As a Customer Support Executive you will be responsible for providing exceptional support to our international customers via phone email and chat Your goal will be to resolve customer queries and issues in a timely and professional manner ensuring high customer satisfaction and loyalty Early Morning Shift Key Responsibilities - Handle customer inquiries and issues via phone - Provide timely and effective solutions to customer problems - Utilize knowledge base and troubleshooting techniques to resolve issues - Escalate complex issues to senior team members or specialized teams as needed - Maintain accurate records of customer interactions using CRM software - Meet or exceed customer satisfaction and performance targets - Collaborate with internal teams to resolve customer issues and improve processes - Stay up-to-date with product knowledge and industry developments Requirements - Fluency in English written and spoken - Ability to communicate effectively with international customers - Strong problem-solving and analytical skills - Excellent communication and interpersonal skills - Ability to work in a fast-paced environment and adapt to changing priorities - Strong computer skills and familiarity with CRM software - Bachelor s degree in any field What We Offer - Competitive salary and benefits package - Opportunities for career growth and development - Collaborative and dynamic work environment - Recognition and rewards for outstanding performance - Comprehensive training and support If you re passionate about delivering exceptional customer service and are looking for a challenging and rewarding role apply now Job Types Full-time Permanent Fresher Pay Up to 30 000 00 per month Benefits Cell phone reimbursement Commuter assistance Flexible schedule Food provided Health insurance Internet reimbursement Leave encashment Life insurance Paid sick time Paid time off Provident Fund Application Question s what are your monthly salary expectations What is your English proficiency Education Bachelor s Required Experience Customer service 1 year Preferred total work 1 year Required Language English Required Willingness to travel 100 Required Work Location In person

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