Process Associate- Trust

Ready to shape the future of work At Genpact we don t just adapt to change we drive it AI and digital innovation are redefining industries and we re leading the charge Genpact s AI Gigafactory our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team that s shaping the future this is your moment Genpact NYSE G is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally Through our deep business knowledge operational excellence and cutting-edge solutions - we help companies across industries get ahead and stay ahead Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today Get to know us at genpact com and on LinkedIn X YouTube and Facebook Inviting applications for the role of Process Associate Trust Safety In this role you will support customers in English via Chat email and other support tools Responsibilities Provides prompt and efficient service to the client including the appropriate escalation of any issues Fulfil and maintain acceptable performance metrics such as quality productivity and attendance Actively seek solutions through logical reasoning Demonstrates strong problem-solving capabilities and assist customers in case of any issues Serve as an advocate for the user community Label content and flag for action Understand and remain up to date with client policies and guidelines resolve inquires according to defined policies and procedures Provide Email Chat back-office operations support and troubleshoot resolve issues and provide third-party app support testing In the context of this role individuals may be exposed to explicit content and will need a level of resilience and maturity Our employees well-being health and safety will be taken care and we will ensure the necessary support and resources be made available to fulfill the responsibilities of the role Qualifications we seek in you Minimum qualifications Diploma Advanced Higher Graduate Diploma in any field Effective clear and professional written communication in English to support clients Read and write grammatically correct sentences via Chat Email and other support tools Fresh graduate or candidate with experience in service support related field Must be able to commit to 24 X 7 rotating shift Must be able to work on weekends and public holidays Flexibility to take on multiple tasks problem-solving critical thinking skills Demonstrates composure professional attitude and technical Computers Internet savvy Preferred qualifications Preferably with service support experience Why join Genpact Be a transformation leader - Work at the cutting edge of AI automation and digital innovation Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career - Get hands-on experience mentorship and continuous learning opportunities Work with the best - Join 140 000 bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture - Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters Up Let s build tomorrow together Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training