Process Associate
4 days ago
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI._
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- In this role, you will use market-specific knowledge, signals, and insights to spot and scope scalable solutions to improve the process._
- Responsibilities_
- _Review the reported content within agreed turnaround times and standards of quality._
- _Recognize trends and patterns and escalate issues outside the company policy to the global team._
- _Respond to customer inquiries and problem escalations._
- _Maintain a thorough understanding of client processes and policies._
- _Reproduce customer issues and escalate product bugs._
- _Provide excellent customer service to our customers._
**_ _**
- Qualifications we seek in you_
- Minimum Qualifications_
- _Any Graduate (PG an added advantage)_
- _Good work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment._
- _Must be able to work on a flexible schedule (including weekend shift work)_
- Preferred Qualifications/ Skills_
- _Effective probing skills and analyzing / understanding skills._
- _Problem-solving skills with a customer-centric approach_
- _Prior experience in Customer Support / Content Review_
**_ _**
**_ _**
**_
Job_**_Process Associate_
**_ Primary Location_**_India-Hyderabad_
**_ Schedule_**_Full-time_
**_ Education Level_**_Bachelor's / Graduation / Equivalent_
**_ Job Posting_**_Feb 26, 2025, 7:22:32 PM_
**_ Unposting Date_**_Ongoing_
- Master Skills List_Operations_
- Job Category_Full Time_
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