Site Operations Manager III, Sort Center

2 weeks ago


India Amazon Music Full time
Job Description

DESCRIPTION

Purview of a Operations Manager
Manager-III, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/ business continuity.

The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in the written and oral form. She/he should be able to come up with process improvements drive them through completion.

Key job responsibilities
- Constantly identifying opportunities to improve team performance and owning associated change management.
. Developing and/or referring to performance metrics to drive team performance and business results.
. Identifying the business impact of trends and making data backed decisions.
. Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers)
. Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.
. Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.

BASIC QUALIFICATIONS

- 3+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

PREFERRED QUALIFICATIONS

- 1+ years of performance metrics, process improvement or lean techniques experience

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