Regional Training Manager, ATS

Job Description

DESCRIPTION

Amazon India's L&D Team is growing quickly and looking for well qualified Learning professionals The Regional Training Manager for the team will be responsible for executing the strategy for learning and development initiatives that support the business objectives of their Region to include all Sort Center Operations teams. The Regional Training Manager will lead the development of training best practices and standards, enable implementation across Regional Sort Center network, and share results with operations. The Regional Training Manager is responsible for using the Learning Organization as a lever to develop and implement standard work practices and improve safety, quality, and performance results, with primary focus on delivering core learning programs (new hire on-boarding, technology training, other site-specific implementations) and monitor Training Return on Investment (ROI). Regional Training Managers are responsible for executing train-the-trainer sessions in the field to certify others as needed.

The Learning Team is responsible for the successful orientation, training and coaching of all Sort Center employees and site-level support teams (contingent/seasonal staff, etc.). Through the Learning team and other resources, this position will facilitate training initiatives and communicate policies to managers and new employees to ensure Sort Center performance goals are met and/or exceeded. This role entails providing strong leadership and direction to area learning resources, trainers, and ambassadors across multiple sites in the Region.

This position is based out of regional sort center and will include travel between locations as needed. Qualifications include excellent verbal and written communication skills as well as proven experience as an effective facilitator, trainer, and leader of teams.

Key job responsibilities
. Actively manage a team of Learning Managers and Site Trainers, including their deployment, development and productivity.
. Ensure that the work of the team and individuals is continually aligned to meet internal customer's needs.
. Act as a proactive and productive liaison/partner with learning teams from other miles, consistently seeking to make a positive impact on key business quality, productivity, and customer experience metrics.
. Employee Development:
Foster the development and growth of Amazon employees (on-boarding, mentoring, teaching, etc.).
Facilitate orientation and training classes communicate policies and procedures to managers and new employees as needed.
Ensure that the Learning Department creates/updates accurate and useful information for Training schools and other training aids/visuals.
Actively seek, clarify and understand information from Operations Managers that leads to understanding and ownership of Sort Center performance and goals and required YOY improvements and provide training assistance where necessary to achieve these goals. Fully understand workflow, daily production goals and reports used to drive the business.
React quickly and efficiently to production imperatives, scheduling conflicts and network-wide roll-outs.
Ensure and drive best practices standardization across all departments and sites.
Ensure network standard training programs are implemented and consistently utilized as required in the Sort Centers.

A day in the life
. Ensure that training is tracked and recorded, including progress and skill sets.
. As needed, manage grant proposals including implementation, tracking and relationship management.
. Create, manage and update training content and associate compliance audits.
. Administer methods for gathering and tracking training metrics.
. Analyze and understand data to suggest improvements for training and operations.
. Track and communicate Learning Department goals, assignments and progress locally and at network level.
. Ensure that the Sort Centers in region are operating optimally in terms of process path productivity and take immediate action to correct where necessary.

BASIC QUALIFICATIONS

. A completed Bachelor's degree from an accredited university or 8+ years experience
. Travel Requirements 50%.
. 2+ years experience in a leadership role at Amazon (if internal) or 3+ years experience in a learning environment
. Experience in instructional design, including needs analysis and multi-media instruction.
. Experience formulating and implementing training strategies, policies, and procedures for standardization and delivery of training methodology throughout the organization.
. Project-management experience in a matrix organization.
. Experience with standard work sequencing, 5S, takt times, value streams, and other Lean Manufacturing concepts.
. Proven ability to influence Senior leadership and stakeholders without authority

PREFERRED QUALIFICATIONS

. Experience with adult learning theory, course facilitation, human performance improvement, and knowledge management Unix, SQL, and Database Administration Skills.
. Proven ability to negotiate agreement and build effective teams.
. Ability to deal with ambiguity and competing priorities.
. Ability to actively use training data to track, trend, and manage training efforts.
. Strong organizational, interpersonal and communication skills.
. A strong focus on internal customers needs and satisfaction, with an emphasis on demonstrating return on investment in training.
. A qualified candidate will be focused on how training contributes to the company's bottom line and will have the analytical skills to justify programmatic decisions with data.

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