Operations Manager

Job Description

DESCRIPTION

Introduction

Amazon is seeking bright, motivated and hardworking individuals to fill Sort Center Trainer Position at our SC (Sort center). The ideal candidate possesses a strong work ethics, attention to detail, the ability to meet deadlines, and a commitment to customer service as it relates to product fulfillment. This position may be required to use radio frequency scanners, move shipments to the right location, perform operations like unloading/loading a tuck, perform sortation, moving shipments to the right location inside the facility and handle exceptions when it occurs. SC Trainers are expected to understand all aspects of production, adhere to strict safety, quality and production standards, and be willing to work in multiple shifts. The position also required a strong will on the part of the candidate to fit into any role that needs to perform in the sort center not limited to loading or unloading of material or sortation. The job is demanding, and filled with learning and fun, as we aim to provide the best services to our customers at all times.

Key job responsibilities
Requirements of the Position

Each employee must be able to perform all of the job duties and physical requirements in the work environment as described below on a regular basis with or without reasonable accommodation in order to meet the requirements of the job as a SC Trainer:

Trainer Best Behavior

. Listening to associates and be supportive to managers.

. Answering requests and always gets back to people.

. Lead by example, doing what we say and act how we say

. Must be approachable, talking to employees to know how can L&D better, and contribute towards employees job.

. Must exhibit the best behavior while at work.

. Always be up to date with the latest techniques, tools, and processes.

. Be right, honest, and be willing to accept mistakes.

. Be willing to push their limits and accept more responsibilities.

Trainer - Job Role and Responsibilities

Employee Development

Help and assist the Learning Manager to foster the development and growth of Amazon.com employees.

Help and assist the LM to create and implement training plans for managers, trainers and others.

Creates/updates accurate and useful information on-the-job tasks, SOPs and training aids/visuals/OPLs.

Identify any production and scheduling conflicts, and report swiftly to LM.

. Responsible for managing the learning department so that new and existing SC associates, specialists, and managers are optimally trained and developed.

. Identify potential ambassadors/trainers and groom them to take various Sort Center process training.

Leadership

. Lead team of associates, ambassadors and Trainers.

. Develop and manage cross functional team to meet the operational needs.

. Track metrics of associates, ambassadors and trainers and report any gaps to LM.

Administrative

Update, track and record training, including progress and skill sets.

Help and assist to create and manage training content and documentation.

Understand and implement methods for gathering and tracking training metrics.

Track and communicate assignments and progress.

Conduct training and compliance audits on associates.

BASIC QUALIFICATIONS

- 1+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts

PREFERRED QUALIFICATIONS

- 1+ years of performance metrics, process improvement or lean techniques experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

---