It Assistant

3 weeks ago

Faridabad Haryana New Delhi, India SYSTRA Full time

It has been more than 60 years since SYSTRA has garnered expertise that spans the entire spectrum of Mass Rapid Transit System SYSTRA India s valuable presence in India roots back to 1957 where SYSTRA worked on the electrification of Indian Railways Our technical excellence holistic approach and the tremendous talent provides a career that puts people who join us at the heart of improving transportation and urban infrastructure efficiency Understand better who we are by visiting www systra in Context In India SYSTRA is an international consulting and engineering company operating in the fields of Metros High Speed Rail Railways Roads Buildings Urban planning and Water Infrastructure for public and private organizations Our unique expertise is backed with a reputation built through technical excellence delivered on projects Our fully integrated services are tailored to plan and manage projects using proven best practices We are seeking applications for the position of IT Assistant at Faridabad location Missions Main Duties Responsibilities Installing and configuring computer hardware software systems networks printers and scanners To take ownership of issues by carrying out problem analysis to implement permanent fixes with the aim of restoring service to the customer as soon as possible escalating incidents to other support teams where necessary Monitoring and maintaining computer systems and networks Responding in a timely manner to service issues and requests Providing technical support across the company this may be in person or over the phone Setting up accounts for new users Key Metrics KPI s Time to Own Time to Resolve User Experience Score Customer Survey Score First time right Site availability capacity performance Asset health asset CMDB accuracy Compliance to IT Management processes procedures Profile Skills Education Bachelor s degree in Computer sciences or related field Job Experience 3 to 4 years of relevant experience Additional Details Hands on different Client Operating Systems like Microsoft windows 10 11 Linux etc Must be fluent in Microsoft Office O365 Outlook Excel Word PowerPoint and Project Visio skills also preferred Working experience to install configure and set-up workstations servers printers locations management meetings projects and reviews Good Understanding on Networking concepts like LAN WAN etc Good communication skills both verbal and written Good to Have MSCE Certification ITIL certification Key Qualities and experience Quick learner and self - motivated A technical logical thought process An ability to stick to strict deadlines A keen eye for detail Strong interpersonal and communication skills We commit to put people who join us at the heart of improving transportation and urban infrastructure efficiency As we are growing this is time to be a part of this challenging adventure It s not a job - it s a career

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