Customer Success Lead
2 weeks ago
WE have openings forCustomer Success Lead.
Location: Nariman Point Mumbai
Salary: 5 - 7 l
Exp: 2 - 6years
Details:
Independently handle customer support tickets from initial contact through resolution, ensuring timely and effective communication and issue resolution. Prioritize and escalate tickets to meet customer expectations and service level agreements (SLAs). Continuously monitor ticket queues to identify trends, common issues, and opportunities for process improvement. Implement and maintain quality assurance processes to ensure consistency and accuracy in ticket handling and customer interactions. Proactively identify gaps or inefficiencies in current processes and workflows, and collaborate with cross-functional teams to implement solutions and improvements. Analyze customer feedback and support metrics to identify areas for enhancement and drive initiatives to enhance the overall customer experience. Collaborate closely with other departments, to ensure alignment on customer needs, product updates, and service offerings. Serve as a subject matter expert on customer issues and feedback, providing insights and recommendations to inform product development and strategic decision-making
Thanks & Regards,
Teamhr Desire
7719594751 - whatsapp
-
Customer Success Lead
5 days ago
Mumbai, Maharashtra, India TalentBridge Full timeJob DescriptionWe are seeking a highly skilled Cross-Functional Expertise professional to join our team as a Customer Success Lead. The ideal candidate will possess excellent problem-solving skills, be able to work collaboratively with various stakeholders, and have a strong understanding of technical solutions.Key Responsibilities:Resolve customer vendor...
-
Customer Success Team Lead
14 hours ago
Mumbai, Maharashtra, India Equifax Full timeAbout the RoleWe are seeking a highly skilled and experienced professional to lead our customer success team. As a Customer Success Team Lead, you will be responsible for implementing training programs designed for public sector bank branches across India.You will assess training needs, assist in creating training materials, and conduct sessions to enhance...
-
Senior Customer Success Lead
4 days ago
Mumbai, Maharashtra, India Vymo Asia Full timeJob DescriptionVymo Asia is seeking a highly motivated and results-oriented Senior Customer Success Lead to join our team. As a key member of our Customer Success Management group, this role will be pivotal in driving the success and expansion of our SaaS solutions within our largest and most strategic BFSI clients.In this role, you will be responsible for...
-
Customer Success Manager Lead
4 days ago
Mumbai, Maharashtra, India Vymo Asia Full timeVymo Asia is a leading provider of AI-powered DMS and CMS platforms for financial institutions. We serve 350,+ users across global enterprises, enabling banks and insurers to optimize performance across their distribution channels and collections operations.As a Strategic Account Director at Vymo Asia, you will be pivotal in driving the success and expansion...
-
Customer Success Manager
3 hours ago
Mumbai, Maharashtra, India Mnrsolutions Full timeAt Mnrsolutions, we are seeking a strategic and customer-focused Head of Customer Success to lead our customer success initiatives for India customers.This role is critical in ensuring client satisfaction, driving Net Promoter Score (NPS), managing renewals, identifying upsell opportunities, and collaborating across internal teams to deliver exceptional...
-
Customer Success Manager
4 weeks ago
Mumbai, Maharashtra, India Beco Full timeWho we are - At Beco, we're dedicated to making sustainability accessible and convenient for all. As a fast-growing FMCG start-up, we have ambitious plans to scale rapidly over the next five years. To help us achieve this, we're looking for a sales associate who can join us in building and growing our enterprise business, Pan India.Are you someone who-Has a...
-
Customer Success Manager
2 weeks ago
Mumbai, Maharashtra, India Beco Full timeWho we are -At Beco, we're dedicated to making sustainability accessible and convenient for all. As a fast-growing FMCG start-up, we have ambitious plans to scale rapidly over the next five years. To help us achieve this, we're looking for a sales associate who can join us in building and growing our enterprise business, Pan India.Are you someone who-Has a...
-
Customer Success Strategist
4 days ago
Mumbai, Maharashtra, India Weekday AI Full timeJob Description:We are looking for a Customer Success Strategist who will play a key role in ensuring our clients achieve their desired outcomes from our solutions. As a trusted advisor, you will be responsible for client onboarding, implementation, and ongoing engagement.Key Responsibilities:Lead seamless client onboarding, ensuring a smooth transition from...
-
Incharge Customer Success
3 weeks ago
Mumbai, Maharashtra, India National Payments Corporation Of India (NPCI) Full timeJob DescriptionThe incumbent is responsible for Operation Excellence Project management, Data analysis and KPI improvement activities as enlisted below:1. Monitor day to day key performance indicators like BD, chargeback, deemed acceptance of charge back for operational excellence between Internal teams & Banks.2. Ensure accurate and timely follow up of all...
-
Customer Success Manager
4 weeks ago
Mumbai, Maharashtra, India Infinite Uptime Full timeAssistant Manager Customer Success. Location: Mumbai.- We are looking for a Customer Success Manager, as CSM you will be responsible for building strong relationships with our customers and ensuring their success with our software-as-a-service (SAAS) solutions.- You will be the primary point of contact for assigned customers, working closely with them to...
-
Customer Success Manager
3 weeks ago
Mumbai, Maharashtra, India Infinite Uptime Full timeAssistant Manager Customer Success. Location: Mumbai.- We are looking for a Customer Success Manager, as CSM you will be responsible for building strong relationships with our customers and ensuring their success with our software-as-a-service (SAAS) solutions.- You will be the primary point of contact for assigned customers, working closely with them to...
-
Customer Success Manager
3 weeks ago
Mumbai, Maharashtra, India Cisco Full timeWho we Are Join Cisco's Customer Experience (CX) team and an exciting transformation We're reshaping our CX Operating Model to deliver more personalized, proactive, and predictive interactions. As a key player in this journey, focus on value creation for customers across the whole portfolio of products, software, and services. You will help customers...
-
Customer Success Lead
3 days ago
Mumbai, Maharashtra, India Vymo Asia Full timeAbout Us:Vymo Asia is a leading provider of SaaS solutions for the BFSI industry. Our AI-powered DMS and CMS platform enables banks and insurers to optimize performance across their distribution channels and drive operational excellence in collections.We are seeking a highly motivated and results-driven Strategic Account Director to join our Customer Success...
-
Success Manager
5 days ago
Mumbai, Maharashtra, India Sify Technologies Limited. Full time**About Us**Sify Technologies Limited. is a leading provider of digital transformation solutions, with a strong focus on customer experience.We are seeking a highly skilled Customer Experience Leader to join our team, who can drive success for our customers and contribute to our growth.The ideal candidate will have a strong background in leading...
-
Head of Customer Success
3 weeks ago
Mumbai, Maharashtra, India Netcore Cloud Full timeJob DescriptionHead of Customer SuccessCustomer Success |Mumbai | Full-timeCan you think of a customers success first and what he is or her business is measured onDo you love to own customers KPIsDo you have the desire to explore multiple verticals and be able to relate to impact.Are you passionate about investing in people & nurturing themHave you built a...
-
Customer Success Manager
3 weeks ago
Mumbai, Maharashtra, India UpGuard Full timeWho are we? UpGuard's mission is to protect the world's data. We obsessively seek out elegant, robust ways to enable our customers to find, acknowledge, and remediate cyber risk. With UpGuard, organizations leverage our security expertise and software to automate what was once laborious, spreadsheet-driven processes–whether it's monitoring the attack...
-
Mumbai, Maharashtra, India Sociabble Full timeSociabble is seeking a CUSTOMER SUCCESS AND PARTNERSHIP DEVELOPMENT LEAD to join our team in Mumbai. As a key member of our team, you will play a critical role in driving business growth and customer satisfaction for our APAC client portfolio.About the Role:You will develop and execute business strategies to drive revenue growth and expand our presence in...
-
Customer Success Executive
1 week ago
Mumbai, Maharashtra, India TEBillion Full timeJob DescriptionNOTE: THIS IS A SENIOR ROLECompany DescriptionTEBillion provides technology-driven solutions for business process optimization through automation, digitization, and integration. TEB Apps offers a business automation and CRM software to maximize conversion rates, accelerate growth, and boost revenue. Spotless Data delivers reliable, clean data...
-
Customer Success Manager
3 weeks ago
Mumbai, Maharashtra, India Credgenics Full timeAbout CredgenicsCredgenics is a leading SaaS-based debt resolution and legal automation platform. We help financial institutions improve their collections, reduce delinquencies, and enhance customer relationships using data-driven insights and advanced technology.Job SummaryWe are looking for an experienced and proactive Customer Success Manager (CSM) to...
-
Customer Success Manager
5 days ago
Mumbai, Maharashtra, India Credgenics Full timeAbout Credgenics Credgenics is a leading SaaS-based debt resolution and legal automation platform. We help financial institutions improve their collections, reduce delinquencies, and enhance customer relationships using data-driven insights and advanced technology. Job Summary We are looking for an experienced and proactive Customer Success Manager (CSM) ...