Customer Success Lead

2 weeks ago


Mumbai, Maharashtra, India HR Desire Full time
Job Description

WE have openings forCustomer Success Lead.

Location: Nariman Point Mumbai
Salary: 5 - 7 l
Exp: 2 - 6years

Details:

Independently handle customer support tickets from initial contact through resolution, ensuring timely and effective communication and issue resolution. Prioritize and escalate tickets to meet customer expectations and service level agreements (SLAs). Continuously monitor ticket queues to identify trends, common issues, and opportunities for process improvement. Implement and maintain quality assurance processes to ensure consistency and accuracy in ticket handling and customer interactions. Proactively identify gaps or inefficiencies in current processes and workflows, and collaborate with cross-functional teams to implement solutions and improvements. Analyze customer feedback and support metrics to identify areas for enhancement and drive initiatives to enhance the overall customer experience. Collaborate closely with other departments, to ensure alignment on customer needs, product updates, and service offerings. Serve as a subject matter expert on customer issues and feedback, providing insights and recommendations to inform product development and strategic decision-making

Thanks & Regards,
Teamhr Desire
7719594751 - whatsapp

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