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Customer Success Manager Lead
1 week ago
Vymo Asia is a leading provider of AI-powered DMS and CMS platforms for financial institutions. We serve 350,+ users across global enterprises, enabling banks and insurers to optimize performance across their distribution channels and collections operations.
As a Strategic Account Director at Vymo Asia, you will be pivotal in driving the success and expansion of our SaaS solutions within our largest and most strategic BFSI clients.
Your primary responsibility will be building and nurturing strong relationships with key stakeholders at all levels within client organizations, including C-level executives. You will develop and execute comprehensive account plans that align with client business objectives and our company's strategic goals.
You will also proactively identify and address client needs, challenges, and opportunities. Conduct regular business reviews and executive presentations to showcase value and drive strategic alignment. Manage and mitigate client escalations effectively, ensuring timely resolution and customer satisfaction.
- Customer Success & Product Adoption:
- Drive product adoption and utilization through proactive engagement, training, and best practice sharing.
- Understand and translate client business requirements into actionable product recommendations.
- Monitor and analyze client usage data to identify trends, potential issues, and optimization opportunities.
- Develop and deliver tailored success plans that address specific client needs and drive measurable outcomes.
- Collaborate with product, engineering, and support teams to ensure seamless client onboarding and ongoing support.
- Champion customer feedback and advocate for product improvements that enhance client value.
