Sr Mgr, Software Quality Engineering

Company Description It all started in sunny San Diego California in 2004 when a visionary engineer Fred Luddy saw the potential to transform how we work Fast forward to today ServiceNow stands as a global market leader bringing innovative AI-enhanced technology to over 8 100 customers including 85 of the Fortune 500 Our intelligent cloud-based platform seamlessly connects people systems and processes to empower organizations to find smarter faster and better ways to work But this is just the beginning of our journey Join us as we pursue our purpose to make the world work better for everyone What you get to do in this role Qualifications To be successful in this role you have Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AI s potential impact on the function or industry 10 years of software product quality engineering experience including test planning implementation and execution 5 years of Experience in a management position for technical teams Advanced working knowledge of test engineering processes and methodologies Expertise in test planning test case management code coverage and defect analysis Significant hands-on experience in project management and Agile Scrum product development life cycles Thorough understanding of performance testing and automation testing Demonstrated leadership coaching and mentoring skills combined with flexibility working in a dynamic fast moving product development environment Collaborative but decisive personal style highly effective communicator and problem solver Manage multiple competing priorities while driving resolution and getting results Delivering Support for identified functions - driving resolution reporting managing SLA and KPI root cause analysis Perform the role of Critical Escalation Manager Hiring mentoring and managing team of QA Support Engineers Open to travel - This role might require occasional travel Highly Desireable Software Quality Engineering experience with deep expertise in Java Javascript Seleniumand modern enterprise application design Experience with Enterprise Applications Data Model such as Oracle Salesforce SAP or other ERP CRM systems Proven track record in building data pipelines Analytical content including metrics KPIs and Dashboards Familiarity with ETL ELT processes data modeling and orchestration frameworks e g Apache Airflow Kafka MuleSoft Understanding of analytics tools and data visualization platforms e g Tableau Looker Power BI and how they integrate into workflow solutions Experience working with ServiceNow or similar workflow platforms preferred Additional Information Work Personas We approach our distributed world of work with flexibility and trust Work personas flexible remote or required in office are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service Equal Opportunity Employer ServiceNow is an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements Accommodations We strive to create an accessible and inclusive experience for all candidates If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance Export Control Regulations For positions requiring access to controlled technology subject to export control regulations including the U S Export Administration Regulations EAR ServiceNow may be required to obtain export control approval from government authorities for certain individuals All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities From Fortune 2025 Fortune Media IP Limited All rights reserved Used under license