Mgr Software Development Engineering

At Amgen, if you feel like you're part of something bigger, it's because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we've helped pioneer the world of biotech in our fight against the world's toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you'll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you'll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Mgr Software Development Engineering

Let's do this. Let's change the world. In this vital role The Senior Devops Software Engineer is responsible monitoring system health, ensuring the availability and performance of critical systems and applications and responding to incidents to minimize downtime. This role involves working closely with product managers, Operation engineers, and other software engineers to create high-quality, scalable software solutions and automating operations. The role also included designing, developing, and maintaining software applications and solutions that meet business needs.

The ideal candidate will have a strong background in oversee the day-to-day management of technology platforms, ensuring that they meet performance, security, and availability requirements

You will specifically focus on Global CRM capabilities. Amgen is using fully integrated and best in class technologies, having as core architecture & relying on business capabilities enablers such as Veeva CRM, Veeva Vault, Salesforce Marketing Cloud.

• Oversee the day-to-day management of technology platforms, ensuring that they meet performance, security, and availability requirements
• Ensure that platforms align with security standards, regulatory requirements, and organizational policies
• Define, monitor, and manage service level agreements (SLAs) to ensure the service meets performance and availability requirements
• Oversee the resolution of service-related incidents and problems, ensuring minimal impact on business operations
• Create and maintain reports and dashboards that provide insights into issues creations and resolutions
• Analyze customer feedback and support data to identify pain points and opportunities for product improvement
• Take support ownership of software/features deployed to production
• Manage software delivery scope, risk, and timeline with the software Engineer team
• Provide technical guidance and mentorship to junior support team members & lead the team execution by playing a role of coordination for successful delivery
• Identify and resolve technical challenges effectively
• Work closely with product team, business team, and other partners
• Identify and resolve software bugs and performance issues
• Work on integrating with other systems and platforms to ensure seamless data flow and functionality
• Provide ongoing support and maintenance for applications, ensuring that they operate smoothly and efficiently
• Use Continuous Integration and Continuous Deployment as part of the Devops practices and maintain CI/CD Pipelines
• Set clear expectations for maintaining high standards of code quality, implementing code reviews, and ensuring comprehensive test coverage

We are all different, yet we all use our unique contributions to serve patients.

Basic Qualifications:

• Doctorate degree / Master's degree / Bachelor's degree and 8 to 13 years.
• Proficient in programming languages Visual Force, Apex, SQL, Java
• Strong expertise in software design principles, and system integration Experience with Devops Tool set (Jira, Git, Jenkins, Copado)
• Proven experience as Software Engineer, leading the design and development of software solutions.

Preferred Qualifications:

• Functional Skills:

• Certifications related to Veeva CRM, Salesforce, Copado Strong
• Experience with Agile software development methodologies
• Strong experience of IT service management principles
• Experience with support and operational processes

• Experience with test automation
• Applies analytical skills to evaluate and interpret minimally complex situations/problems
• Updated with the latest technology trends and advancements

• Excellent analytical and troubleshooting skills
• Strong verbal and written communication skills
• Ability to work effectively with global, virtual teams
• High degree of initiative and self-motivation
• Ability to manage multiple priorities successfully

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we'll support your journey every step of the way.

In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.