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Urgent: Domestic BPO Customer Service

4 weeks ago

Gurugram, India Smart Vision Consultancy Services Full time

Job Description

Key Responsibilities:

- Answer incoming calls from customers regarding product/service inquiries, complaints, or support requests.
- Understand customer issues and provide appropriate solutions or escalate to higher support levels as needed.
- Maintain a polite, professional, and positive tone throughout the interaction.
- Log and update call details accurately in the CRM or ticketing system.
- Meet daily, weekly, and monthly performance targets such as call quality, handling time, and customer satisfaction scores.
- Follow company scripts, processes, and policies while handling calls.
- Ensure first-call resolution (FCR) to enhance customer experience.
- Handle high call volumes efficiently and remain calm under pressure.

Eligibility Criteria:

- Education: Minimum 12th Pass (HSC); graduates preferred.
- Experience: 02 years of experience in customer service or call center voice process (Freshers are welcome).
- Languages: Proficiency in Hindi and English (regional language proficiency is a plus).
- Communication: Good verbal communication skills and active listening.
- Computer Skills: Basic knowledge of MS Office and typing skills.
- Shift Flexibility: Willing to work in rotational shifts, including weekends and holidays.

Preferred Skills:

- Previous experience in BPO or customer service industry.
- Ability to handle irate or difficult customers calmly and professionally.
- Fast learner with adaptability to process changes and feedback.
- Team player with a customer-first attitude.