Client Technical Onboarding

Job Category Onboarding Join JPMorgan Chase as a Technical Implementation Specialist and play a pivotal role in Commercial Banking client onboarding Collaborate with a global team to deliver innovative Treasury Services solutions and ensure a smooth client experience Be part of a supportive culture that values excellence inclusion and your professional growth Job Summary As a Technical Implementation Associate within the Commercial Banking Client Onboarding team you will manage end-to-end Treasury Services implementations for clients You will coordinate with internal partners and clients to deliver tailored solutions and ensure a seamless onboarding experience Your role is essential in driving client satisfaction and supporting the strategic goals of Commercial Banking Job Responsibilities Serve as primary point of contact for technical onboarding and implementation contact responsible for a successful end-to-end client experience and satisfaction during Regional and or Global Treasury Services implementations with Commercial Banking clients Deliver Host-to-Host and or Host-to-Host Online and or API Implementations for Commercial Banking clients which utilize SWIFT and or ISO XML and or Bank file and message formats Be responsible primarily for regional client technical onboardings with the aim to cover multi-entity multi-jurisdiction product service implementations Manage client and internal partner expectations by establishing realistic timelines deliverables and dependencies with the goal to achieve deal pipeline discipline and ensuring that all customer expectations are met Use project management tools to drive the successful project outcomes communicate status updates and document project scope testing and systems setup prioritizing tasks resources and stakeholders across time zones Maintain project documentation to meet quality assurance or quality control standards and in compliance with regulatory requirements Empower for escalations when support is needed to remove obstacles to success Be able to identify gaps in the client onboarding journey where we can do better suggest options for a solution and execute continuous improvement towards client excellence Required qualifications capabilities and skills Bachelor s Degree in Business Science Mathematics Information Systems Economics or related disciplines Minimum 5 years of work experience in implementation servicing technical support or product roles with client-facing experience Proven capability of applying project management methodology to develop an implementation plan and execute in a dynamic client-facing environment Demonstrate familiarity with technical standards used in the payments industry such as ISO XML API JSON structural and delimited files Ability to clearly communicate partner and influence - leading others to a common goal Track record of independent problem-solving within the technical and or payments domain Comfort in using technology such as Zoom Teams Outlook and other collaboration tools to drive client discussions across time-zones Possess a keen interest in evolving payments technologies and payment industry trends Preferred qualifications capabilities and skills Minimum 2 years of project-related experience within Cash Management to deliver Host-to-Host and or Host-to-Host Online and or API Implementations for Commercial Banking clients which utilize SWIFT and or ISO XML and or Bank file and message formats and which can include involvement with the client on scoping or solutioning aspects Knowledge and experience with either or both ISO 20022 or EDI message formats used in the Cash Management Treasury Services industry Exceptional verbal and written communication skills with the ability to present technical solutions to both technical and non-technical audiences Passion for delivering a consistent stellar client and partner experience Experience with ERP and TMS integrations into payments and reporting systems Ability to map and document progress of information systems and data workflows Comfortable with using AI-technologies with an innovative mindset About Us JPMorganChase one of the oldest financial institutions offers innovative financial solutions to millions of consumers small businesses and many of the world s most prominent corporate institutional and government clients under the J P Morgan and Chase brands Our history spans over 200 years and today we are a leader in investment banking consumer and small business banking commercial banking financial transaction processing and asset management We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success We are an equal opportunity employer and place a high value on diversity and inclusion at our company We do not discriminate on the basis of any protected attribute including race religion color national origin gender sexual orientation gender identity gender expression age marital or veteran status pregnancy or disability or any other basis protected under applicable law We also make reasonable accommodations for applicants and employees religious practices and beliefs as well as mental health or physical disability needs Visit our for more information about requesting an accommodation About the Team J P Morgan s Commercial Investment Bank is a global leader across banking markets securities services and payments Corporations governments and institutions throughout the world entrust us with their business in more than 100 countries The Commercial Investment Bank provides strategic advice raises capital manages risk and extends liquidity in markets around the world