Onboarding Specialist

About PaySprint PaySprint is a B2B Banking FinTech company transforming financial services through cutting edge solutions in banking, payments, and verification. With 15+ industry accolades, including “Best Fintech Startup” and “Open API of the Year,” we are a rapidly growing startup making a meaningful impact in the fintech space. Our flagship products—SprintOPN, SprintNXT, SprintVerify, and SprintEXcrow—empower businesses to streamline payments, simplify verification, and secure high-value transactions. At the core is our Unified Open API Platform, designed to reduce operational complexity and provide a seamless experience for developers and partners. With over 200 APIs and 1,000+ active partners, we're bridging the gap between businesses, banks, and customers—especially in underserved regions. From flexible banking partnerships to round-the- clock support and smooth digital onboarding, PaySprint ensures a reliable and frictionless experience for all stakeholders. For more information about our products, values, and team, please visit our website: paysprint.in Job Details Position: Onboarding Specialist/ Manager Location: New Delhi Type: Full-time Work Mode: Work from office Experience Level: 1-3 years Role Overview We are seeking a proactive and customer-focused Onboarding Specialist to manage the end-to-end client onboarding journey — from kickoff to go-live. The ideal candidate will ensure a seamless, efficient, and value-driven onboarding experience for customers. This role requires strong project management, customer engagement, and cross-functional collaboration skills to drive customer satisfaction, promote early adoption of services, and contribute to overall NPS and business growth. Roles and Responsibilities • Conduct onboarding kickoff calls with customers to initiate the implementation process. • Gather, analyze, and document client requirements, ensuring alignment with business and technical objectives. • Review, validate, and ensure timely submission and proper storage of all compliance and onboarding documents. • Create and manage detailed onboarding project plans, milestones, and timelines to ensure smooth execution. • Coordinate between internal teams (integration, technical, operations) and client teams to streamline delivery. • Monitor onboarding progress, proactively identify roadblocks, and drive timely resolution. • Provide regular project status updates and progress reports to stakeholders. • Conduct comprehensive product training sessions for customer teams to ensure effective adoption. • Share best practices and act as the first point of contact for onboarding-related product queries. • Oversee service activation and successful go-live of customer accounts. • Facilitate seamless handover from onboarding to customer success or account management teams. • Track and improve the customer onboarding experience to drive satisfaction and loyalty. • Own and monitor the NPS (Net Promoter Score) for onboarding journeys, implementing improvements where needed. • Identify and execute process enhancement initiatives for a better customer onboarding experience. Key Skills & Competencies • Strong communication and presentation skills (verbal and written). • Excellent project management and coordination abilities. • Customer-first mindset with a proactive, problem-solving approach. • Ability to manage multiple clients and projects simultaneously. • Knowledge of compliance documentation processes. • Familiarity with technology products, APIs, or integration projects (preferred). • Proficiency in tools like MS Office, CRM platforms, and project tracking tools (preferably Zoho). Qualifications and Experience • Bachelor’s degree in Business, Technology, or related field. • 1–3 years of experience in Customer Onboarding, Project Management, or Customer Success (Fintech/SaaS background preferred). • Experience working with cross-functional teams (Tech, Compliance, Sales, CS). • Exposure to training delivery and customer enablement activities. Why Work With PaySprint? • High-Impact Growth – Join a fast-scaling startup where your work directly drives innovation and helps shape the future of financial services. • Learn & Level Up – Master new skills through cross-functional projects, surrounded by a team that thrives on curiosity, feedback, and continuous improvement. • Build With Purpose – Help simplify financial services, advance financial access, and collaborate with a growing network of partners shaping India’s fintech landscape. • Recognition That Matters – Your contributions won’t go unnoticed. We celebrate ownership, problem-solving, and the grit it takes to break new ground