Technical Customer Service

4 weeks ago


Varanasi Bengaluru Allahabad Prayagraj, India Talent Acquaintance Full time
Job Description

- Technical Customer Service is responsible for providing technical assistance and resolving issues for customers or internal users.
- This involves troubleshooting hardware, software, and network problems via various channels, such as phone, email, or a ticketing system.
- The role requires a strong understanding of IT systems and applications to diagnose issues and provide effective solutions.
- They are expected to log all support requests, document resolution steps, and maintain accurate records in a help desk or CRM system.
- The executive is responsible for escalating complex or unresolved issues to higher-tier support teams and following up to ensure a timely resolution.
- This position requires strong problem-solving skills, patience, and the ability to explain technical concepts to non-technical users.

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