Technical Writer

1 week ago

Gurugram India Ericsson Full time

Job Description

Join our Team

About this opportunity:

The Technical Writer function is responsible for creation/ updating of all customer documentation and generation of packages for the product development unit.

You will

- Must be ready to work as an individual contributor or as part of a team.
- Create/Update customer documentation, document libraries and online Help.
- Create/Edit images and flowcharts.
- Perform peer review (editorial) for all documents delivered in a product release.
- Suggest usability improvements to local development teams and stakeholders.
- Able to handle multiple projects and perform independently or in a team environment.

You must have

- Technical Skills/Competencies
- Should have previous experience of technical writing preferably in the Telecom/Charging/Billing Domain.
- Excellent command of English language with ability to articulate complex technical concepts in clear concise and simple written form is required.
- Good knowledge of technical writing style guide like MSTP is required.
- Topic Based Writing; Good experience in writing and editing end user documents like User Manuals, Installation Guides, System Administrator Guides, Functional Description etc.
- Well versed with tools such as SnagIt, Visio, Oxygen XML editor, ArborText editor.
- Single sourcing and conditional formatting knowledge is required.
- Knowledge regarding DDLC and Agile methodology is preferred.
- Exposure to cloud platform concepts, different types of deployment, REST API concepts, Kubectl, GIT, MS Office, JIRA and Confluence related aspects would be added advantage.
- Exposure to DITA/CMS and XML principles desirable.
- Exposure to product development life cycle is desirable.
- Soft Skills/Competencies

Education: Graduate in any discipline, with good command on English.

Experience: 5-10 years of relevant experience

- Exceptional communication (English - verbal and written) and presentation skills.
- The ability to drive the necessary processes and standards to manage and produce quality documentation.
- Ownership of deliverables is a must have.
- Should be able to work with Logical/Analytical thinking ability and have the aptitude for problem solving and zeal for innovative solutions.
- Good attitude, interpersonal skills and be a self-starter and able to work independently or work closely within a team.
- Ability to perform in a multi-tasking and team-oriented environment.

Why join Ericsson

At Ericsson, youll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of whats possible. To build solutions never seen before to some of the world's toughest problems. Youll be challenged, but you won't be alone. Youll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: India (IN) || Gurgaon

Req ID: 774060

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