Configuration Management Lead

3 days ago


Mumbai, India Talent HR Networks Private Limited Full time

Job Description Job Description : A seasoned Configuration Management Lead with over 15 years of experience in IT Service Management, leading global teams and driving process excellence across peer firms. Demonstrates strong leadership with expertise in incident and configuration management, currently serving as VP of Configuration Management with proven process ownership. Possesses deep hands-on experience with ServiceNow, specializing in CMDB management, ensuring data accuracy, integrity, and compliance with industry standards. Skilled in managing KPIs (KRI, KCI), dashboards, and global stakeholder relationships. Experienced in leading teams of up to 30 members, including ICs and managers, focusing on performance management, talent development, and SME responsibilities. Adept at operating across time zones, collaborating with senior leadership and global partners. Certified in ITIL, with strong proficiency in ITSM, asset management, automation, and risk compliance. Brings experience from top financial institutions and multinational organizations such as JP Morgan, BNP, Morgan Stanley, ServiceNow, BMC, and Atlassian. Proven track record in process improvement, regulatory alignment, and governance excellence. Ideal for organizations seeking to strengthen IT asset and configuration management capabilities at a senior level.



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