Associate Customer Application Engineer

Created in 2000 Ivalua is a leading global provider of cloud-based procurement solutions COMPANY OVERVIEW At Ivalua we are a global community of exceptional professionals who believe that digital transformation revolutionizes supply chain sustainability and resiliency to unlock the power of supplier collaboration We achieve this through our leading cloud-based spend management platform that empowers hundreds of the world s most admired brands to effectively manage all categories of spend and all suppliers to increase profitability improve ESG environmental social and corporate governance performance lower risk and improve productivity Driven by our passions and fueled by our shared ambitions we empower and challenge each other to create meaningful experiences for our colleagues customers partners and communities Learn more at Follow us on THE OPPORTUNITY CONTEXT Our RUN department international in scope EMEA AMER APAC and in full growth is made up of around fifty experts leveraging IVALUA procurement solutions for our customers post go-live The team is still growing in order to guarantee the satisfaction of a growing number of customers ROLE Here at Ivalua we are currently looking for a Associate Customer Application Engineer You will be reporting to the RUN Manager of the technical customer support team and you will be responsible for managing the customer relationship on the maintenance of the applications in operational and technical terms You will own enhancements Upgrades and Application Performance Tuning Activates You will be trained and certified on our Buyer application SaaS Source-to-Pay software package WHAT YOU WILL DO WITH US Manage the customer relationship Gather business requirements and analyze the impact on the implemented solution Advise Customers on procurement leading practices and configuration management Use Ivalua Buyer technical framework C NET SQL to configure and customize Ivalua Buyer solution to meet specific business requirements Reverse engineering and debugging to solve project issues throughout all phases of the implementation cycle Develop advanced configuration knowledge and show strong technical creativity skills to leverage configuration features in order to limit custom code Interact with R D team for product features Manage deliveries and solve technical operational issues Contribute to peer code review YOUR PROFILE If you have the below experience and strengths this role could be for you Skills and Experience Minimum 1 year of experience in software development primarily in C NET and SQL Server Ability to understand complex functional and technical environments and communicate technical concepts to non-technical people Comfortable looking for configuration solutions versus new coding and development Functional knowledge of SRM Supply Chain and or Procurement is a plus Soft Skills BE BTech or Masters degree in Computer Engineering Computer science or a closely related field or foreign equivalent Procurement domain will be an added advantage Excellent written and verbal communication skills and at ease in a multicultural environment Manage client relationships self-driven results oriented strong leadership and exceptional communication skills WHAT HAPPENS NEXT If your application fits this specific position s needs our skilled Talent team will reach out to schedule an initial screening call Get one step closer to achieving your goals - apply today Our Talent team will guide you through every step of the interview process - from preparation to completion They re here to support you Our recruitment process is designed to assess your competencies through a series of personalized interviews with internal stakeholders relevant to the role Interviews will be conducted virtually via video or on-site with face-to-face meetings LIFE AT IVALUA Hybrid working model 3 days in the office per week We re a team dedicated to pushing the boundaries of product innovation and technology Sustainable Growth Privately Held A stable and cash-flow positive Company since 10 years Snacks and weekly lunches in the office Feel empowered to pursue your goals with improved team collaboration and increased creativity productivity Unlock and unleash your full professional potential with our exceptional training and career development program Join a dynamic and international team of top-notch professionals who are experts in their respective fields Collaborate with like-minded individuals who are deeply passionate and highly motivated about their work Experience a truly diverse and inclusive work environment where your unique contributions are highly valued Regular social events competitive outings team running events and musical activities Comparably recognized Ivalua for the following Powered by People - Powered by You United by our values we embrace diversity and equity in the broadest possible sense to create an inclusive workplace To help our customers make supply chains more efficient sustainable and resilient we rely on a global team with a variety of backgrounds skills and views We believe in equal opportunity and in diversity as a driver of innovation that cultivates a spirit of inclusiveness creates a productive and fun place to work and provides fulfilling career opportunities for all Ivaluans - Experience Life At Ivalua - check out our captivating Gain insight into our unique company culture and get a glimpse of what it s like to work with us LI-JS1 LI-HYBRID