Customer Support Specialist
1 week ago
Job Description At Supademo, we're reimagining how people experience products. Our AI-powered platform helps teams create conversion-focused interactive demos at scale, and is trusted by 100,000+ professionals for sales, onboarding, and marketing. Since launching in 2023, we've become G2's #5 fastest-growing software product (2025), achieved profitability, and hit 7-figure ARR and we're just getting started. As we scale, we're looking for a Customer Support Specialist who's empathetic, product-savvy, and slightly technical. Someone who can help users succeed, troubleshoot issues confidently, and elevate the overall customer experience. What You'll Do - Handle inbound support tickets via email and chat with fast, clear, friendly communication. - Troubleshoot issues around recordings, HTML demos, embeds, browser behavior, permissions, and integrations. - Guide customers through product features, best practices, and workflows. - Identify patterns, bugs, and UX friction and communicate them to engineering and product. - Maintain and improve help articles, troubleshooting guides, and FAQs. - Help shape internal support processes as we grow. Who You Are - 13 years in customer support, tech support, or product support (SaaS experience preferred). - Strong written English and structured communication. - Comfortable with basic technical concepts (HTML/CSS basics, iframes, browser inspector tools). - High empathy and patience able to simplify complex ideas for non-technical users. - Curious, resourceful, and eager to dive deep into how the product works. - Thrives in a startup: ownership, speed, and ambiguity energize you. Nice to Have - Experience with Intercom, Linear or similar tools. - Familiarity with SaaS workflows, CRMs, or integration debugging. - Ability to create simple video walkthroughs, GIFs, or documentation. Why Supademo - Work closely with founders and directly shape customer experience at a fast-growing startup. - Product-first culture with rapid feedback loops and real ownership. - Learn cross-functionally across support, product, and success. - Remote flexibility within India and opportunities to grow into Success, QA, or Product roles. If you're excited to help users succeed and want to be part of a category-defining SaaS company, we'd love to talk.
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