Preferred Success Customer Success Manager

We help the world run betterAt SAP we enable you to bring out your best Our company culture is focused on collaboration and a shared passion to help the world run better How We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences values flexibility and is aligned to our purpose-driven and future-focused work We offer a highly collaborative caring team environment with a strong focus on learning and development recognition for your individual contributions and a variety of benefit options for you to choose from What you ll do Key tasks include but are not limited to the following Develop a trusted relationship with key stakeholders and decision makers from customers and SAP partners Understand key elements of the customer s environment and Cloud strategy Management of customers in SAP Cloud Solutions Understand and respond to customer needs bringing the customers value in the focus Define and drive a targeted goal-based engagement plan Success Plan Provide expertise to customers use of SAP Cloud solutions Facilitate access to product and functional expertise for certain topic areas e g via Empowerment Sessions Provide tailored Release Reviews to support customer to develop an appropriate strategy that maximizes feature adoption Meet customer expectations by anticipating and orchestrating in the resolution of their top issues act as an escalation point and collaborate with other departments as needed Collaborate with internal teams by providing important customer feedback process-improvement suggestions troubleshooting tips etc Seek out and embrace feedback take on challenging assignments to improve skills keep knowledge and skills up-to-date and turn mistakes into learning opportunities Monitor quality of work and identify opportunities for continual improvement Note this is mainly a remote role however occasional customer visits can be considered up to 40 on-site presence Additionally 3 days onsite at the SAP office What you bring You have a proven record of successful account management and are a proactive learner and creative problem solver who thrives in a fast-paced environment You enjoy interactions that lead to ultimate customer success and satisfaction You focus on details particularly with communication follow-up and documentation and you delight in exceeding customer expectations You bring Graduate with a Bachelor or Honors Degree in IT Computer Science Physics Mathematics Engineering Business with IT or equivalent Up to 3 years working experience with proven ability in a customer-facing role to work with dedicated customers on project and senior management level Experience in any of the following desired SuccessFactors S4 Hana Ariba other Cloud systems Proven record in managing issues scope and quality while bringing areas of responsibility and tasks to successful completion within the time requirements Experience in working in global virtual teams is an advantage Customer facing experience is essential Cloud mindset and an understanding of Cloud deployments with SAP Activate methodology Knowledge of SAP Preferred Success and or SAP Enterprise Support is an advantage Meet your team The Customer Success Manager is a client-facing role delivering ongoing support and guidance around business strategy and transformation topics after the sales cycle has completed The role focuses on relationship-building and proactive support activities that in turn promote overall customer satisfaction product adoption and retention renewals xe2x80x8bBring out your bestSAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively Originally known for leadership in enterprise resource planning ERP software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves At SAP you can bring out your best We win with inclusionSAP s culture of inclusion focus on health and well-being and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential We ultimately believe in unleashing all talent and creating a better and more equitable world SAP is proud to be an equal opportunity workplace and is an affirmative action employer We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and or mental disabilities If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team Careers sap com For SAP employees Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the Specific conditions may apply for roles in Vocational Training EOE AA M F Vet Disability Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity age gender including pregnancy childbirth et al sexual orientation gender identity or expression protected veteran status or disability Successful candidates might be required to undergo a background verification with an external vendor Requisition ID 415338 Work Area Sales Expected Travel 0 - 10 Career Status Professional Employment Type Regular Full Time Additional Locations LI-Hybrid Requisition ID 415338Posted Date Dec 30 2024Work Area SalesCareer Status ProfessionalEmployment Type Regular Full TimeExpected Travel 0 - 10 Location Bangalore IN 560066Job alert