Technical Associate
5 days ago
Job Description Inviting applications for the role ofTechnical Associate - Service Desk L1 This role entails providing initial troubleshooting and technical assistance to end-users, ensuring prompt resolution of their technical concerns. They serve as the frontline support for addressing hardware, software, and network-related issues, delivering quality customer service and maintaining accurate documentation. Responsibilities .Assist end users through chat sessions, addressing their queries and concerns promptly. .Update and maintain the log notes in the ticketing tool to provide a comprehensive history of customer interactions. .Actively resolve tickets by selecting appropriate resolution categories in the ticketing tool. .Actively troubleshoot hardware, operating system (OS), standard office suite, and browser-related issues. .Provide hardware support for desktops, laptops, and mobile phones, offering first-level assistance for printers. .Actively troubleshoot applications and demonstrate foundational proficiency in diagnosing and resolving issues related to mobile devices. Qualifications we seek in you Minimum Qualifications .Graduate in any stream .Utilize soft skills such as active listening, demonstrating empathy, and showing courtesy to enhance customer interactions and support experiences. .Ability to speak to a non-technical audience about technical problems .Efficiently multitasks to handle multiple customer inquiries and technical issues simultaneously. Preferred Qualifications/ Skills .Good communication skills .Demonstrate proficiency in the following technical skills: .PC/Laptop .Basic Networking .Chrome, Edge & Mozilla Firefox .Operating systems .MS Office 2016 . . . . . .
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Technical Operations Associate
5 hours ago
Hyderabad, India NxtWave Full timeAbout us NxtWave is a fast-growing Ed-Tech startup revolutionizing the 21st-century job market by transforming into highly skilled tech professionals. We're backed by leading investors and have received accolades for our excellence in education. Technical Operations Associate The Technical Operations Associate will be responsible for supporting the technical...
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Technical Operations Associate
2 weeks ago
Hyderabad, India NxtWave Full timeJob Summary: The Technical Operations Associate will be responsible for supporting the technical aspects of business operations. This role involves preparing and managing forms in the technical infrastructure, ensuring smooth and efficient technical processes, and supporting various operational tasks. The ideal candidate will have a technical background,...
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Technical operations associate
1 week ago
Hyderabad, India NxtWave Full timeJob Summary:The Technical Operations Associate will be responsible for supporting the technical aspects of business operations. This role involves preparing and managing forms in the technical infrastructure, ensuring smooth and efficient technical processes, and supporting various operational tasks. The ideal candidate will have a technical background,...
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Technical Operations Associate
2 weeks ago
hyderabad, India NxtWave Full timeJob Summary: The Technical Operations Associate will be responsible for supporting the technical aspects of business operations. This role involves preparing and managing forms in the technical infrastructure, ensuring smooth and efficient technical processes, and supporting various operational tasks. The ideal candidate will have a technical background,...
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Technical Operations Associate
2 weeks ago
Hyderabad, India NxtWave Full timeJob Summary:The Technical Operations Associate will be responsible for supporting the technical aspects of business operations. This role involves preparing and managing forms in the technical infrastructure, ensuring smooth and efficient technical processes, and supporting various operational tasks. The ideal candidate will have a technical background,...
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Technical Operations Associate
2 weeks ago
Hyderabad, India NxtWave Full timeJob Summary:The Technical Operations Associate will be responsible for supporting the technical aspects of business operations. This role involves preparing and managing forms in the technical infrastructure, ensuring smooth and efficient technical processes, and supporting various operational tasks. The ideal candidate will have a technical background,...
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Technical Operations Associate
2 weeks ago
Hyderabad, India NxtWave Full timeJob Summary: The Technical Operations Associate will be responsible for supporting the technical aspects of business operations. This role involves preparing and managing forms in the technical infrastructure, ensuring smooth and efficient technical processes, and supporting various operational tasks. The ideal candidate will have a technical background,...
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Technical Operations Associate
1 week ago
Hyderabad, India NxtWave Full timeJob Summary: The Technical Operations Associate will be responsible for supporting the technical aspects of business operations. This role involves preparing and managing forms in the technical infrastructure, ensuring smooth and efficient technical processes, and supporting various operational tasks. The ideal candidate will have a technical background,...
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Technical operations associate
7 hours ago
Hyderabad, India NxtWave Full timeJob Summary:The Technical Operations Associate will be responsible for supporting the technical aspects of business operations. This role involves preparing and managing forms in the technical infrastructure, ensuring smooth and efficient technical processes, and supporting various operational tasks. The ideal candidate will have a technical background,...
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Technical Operations Associate
2 weeks ago
Hyderabad, India NxtWave Full timeJob Summary: The Technical Operations Associate will be responsible for supporting the technical aspects of business operations. This role involves preparing and managing forms in the technical infrastructure, ensuring smooth and efficient technical processes, and supporting various operational tasks. The ideal candidate will have a technical background,...
