L2 Support

4 days ago

India Virtusa Full time

Job Description Responsibilities Design, deployment, and support for storage, backup, and networking devices systems Investigate network issues and bring to resolution within stated SLA parameters Provide root cause analysis to support team and customers upon request Responsible for planning, implementing, and supporting changes to various infrastructure systems Review and assist with backup and recovery planning and testing Collaboration with various teams supporting complex environments to troubleshoot issues Escalation point for support engineers Interact with hardware and software vendors to ensure timely resolution of issues Periodic recommendations to clients to optimize performance, availability, and resource consumption Participate in training and mentoring of junior team members Developing and maintaining systems architecture and common procedure documentation Required Skill Education Associate s or Bachelor degree in IT, Computer Science, or related field and or equivalent work experience CompTIA Aplus, CompTIA Network ,certifications 5plus years of experience in administration, support, design, and implementation of Network infrastructure Experience with Routing BGP, RIPv2, OSPF, EIGRP Experience with Switching VLANs, Capacity Planning Experience with WAN (MPLS, VPN) Familiarity with VOIP Wireless Deployments 2 to 5 years of support-level experience with SAN technologies such as EMC, Nimble, NetApp, and HPE Backup technologies such as Veeam, Barracuda, eVault, Veritas, BackupExec, and Commvault VMware virtualization technology Excellent analytical, troubleshooting and problem-solving skills Excellent written and oral communications skills Experience with service delivery in a 24 x 7 x 365 environment Self-starter who can work effectively independently as well as in cross functional team environments Nice to Have Skills Experience with AWS Route 53, Azure Traffic Manager and Global availability strategies Experience with Azure ExpressRoute and/or AWS Direct Connect Infosec experience Cisco or related network certifications VMware certifications ITIL v4 certification

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