Unit Manager- Contact Center- Bank
2 weeks ago
Job Description Role & Responsibilities - Lead and manage end-to-end operations of the contact center site ensuring smooth service delivery. - Drive revenue generation by supporting cross-sales initiatives and achieving sales targets. - Optimize human resource utilization, including workforce planning and performance management. - Ensure adherence to compliance frameworks and regulatory guidelines. - Focus on improving service efficiency and enhancing customer experience. - Monitor and report on key performance indicators (KPIs) such as service levels, revenue, and employee productivity. - Collaborate with stakeholders to resolve operational challenges and implement process improvements.
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Contact Center Manager
2 weeks ago
Chennai, Tamil Nadu, India Policybazaar Full time ₹ 9,00,000 - ₹ 12,00,000 per yearRole & responsibilitiesKey Skill Set- B2C sales, tele sales, inside sales, outbound salesDesignation- Contact Center ManagerTeam Size- 100 +Major Job responsibilitiesTele sales Management: Oversee day-to-day operations, ensuring the team meets B2C sales targets while maintaining a high level of customer service.Customer Relationship Management: Build and...
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RO:RL - Regional Customer Service Manager
3 weeks ago
Chennai, India Axis Bank Full timeJob Description Name of unit : Retail Assets Operations INTERNAL USAGE: No. of Vacancies: 1 Reports to: Is a Team leader N Team Size: Grade: Manager / Senior Manager Business: Retail Operation Department: Retail Operation Sub-Department: RL - Operations Location: Name of Unit Role Key Responsibilities 1. Monitor all the metrics of Customer Service for all...
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Chennai, Tamil Nadu, India DBS Bank Full time ₹ 2,00,000 - ₹ 6,00,000 per yearBusiness FunctionTechnology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners...
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Unit Head
2 weeks ago
Chennai, Tamil Nadu, India CSB Bank Full time ₹ 6,00,000 - ₹ 18,00,000 per yearUnit Head - Inland CPC| Chennai Manage trade Operations - Forex / Inland / Capital Account, Acquisitions transactions. Responsible for compliance, people, processes, SOP, system interface improvements and customer delivery. Manage day to day activities. Ensure error free transaction processing flow, within agreed Turnaround time. Effective...
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Contact Center Executive(Fresher)
2 weeks ago
Velacheri, Chennai, Tamil Nadu, India True Talents Consulting Private Limited Full time**Role : Contact Center Executive** **Experience : Fresher with Good Communication** **Whats app : 6379381944 - share your resumes** **Job Description for Contact Center Executive**: **Objectives of this role** - Handle a large volume of inbound and outbound calls in a timely manner - Follow communication scripts and use knowledge of the company’s...
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Chennai, Tamil Nadu, India Axis Bank Full timeName of unit Retail Assets Operations INTERNAL USAGE No of Vacancies 1 Reports to Is a Team leader N Team Size Grade Manager Senior Manager Business Retail Operation Department Retail Operation Sub-Department RL - Operations Location Name of Unit Retail Assets Operations Role Regional Customer Service Manager Key Responsibilities Monitor all the metrics of...
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Relationship Manager
3 days ago
Chennai, India Standard Chartered Bank Full timeThis job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.Job Summary•Creates and conducts proposal presentations for the portfolio assigned. •Responsible to maintain cordial relationship with the corporate...
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Sales Manager
2 weeks ago
Chennai, India Deutsche Bank Full timeJob Title: Sales Manager - Premium Banking, NCT Location: Chennai, India Role Description Candidate is having prior experience of New to bank acquisition of saving accounts through open market lead generation and closure, successful onboarding of Customer for a smooth transition to branch banking team, Sourcing new account. His experience will support...
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Sales Manager
2 weeks ago
Chennai, India Deutsche Bank Full timeJob Title: Sales Manager - Premium Banking, NCT Location: Chennai, India Role Description Candidate is having prior experience of New to bank acquisition of saving accounts through open market lead generation and closure, successful onboarding of Customer for a smooth transition to branch banking team, Sourcing new account. His experience will support...
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Private Banking Advisor, AS
2 weeks ago
Chennai, India Deutsche Bank Full timeJob Title: Private Banking Advisor, AS Location: Chennai Role Description Branch Banking is the liability business for Deutsche Bank present in 17 locations across India . This carters to a wide variety of population through its distinct channels like Personal banking, Private Banking and Business Banking. The primary objective is to enhance the value of the...