(28/10/2025) Bpo Team Lead

4 days ago


Gurgaon Haryana, India NTT DATA Full time

A Team Leader in the banking domain specifically in Joint Reconciliation Process JRP or similar roles plays a crucial role in overseeing reconciliation processes managing teams and ensuring accuracy and efficiency Here s an overview of the roles and responsibilities Roles and Responsibilities 1 Team Management Supervise and manage a team of reconciliation professionals providing guidance coaching and feedback 2 Reconciliation Process Oversight Oversee the reconciliation process ensuring accuracy efficiency and compliance with regulations 3 Transaction Reconciliation Manage the reconciliation of transactions identifying and resolving discrepancies 4 Reporting and Analysis Prepare and analyze reports identifying trends and areas for improvement 5 Process Improvement Identify areas for process improvement implementing changes to increase efficiency and productivity 6 Stakeholder Management Interact with stakeholders including internal teams and external partners Experience Needed 1 Reconciliation Experience Typically 5-7 years of experience in reconciliation with a strong understanding of financial transactions and reconciliation processes 2 Banking Operations Familiarity with banking operations including payment systems and transaction processing 3 Analytical Skills Strong analytical skills with ability to identify and resolve discrepancies 4 Leadership Skills Proven leadership skills with experience in managing teams and motivating staff 5 Communication Skills Excellent communication skills with ability to interact with stakeholders 6 Attention to Detail Strong attention to detail with ability to identify and correct errors Typical Background 1 Banking or Finance Strong background in banking or finance with experience in reconciliation or similar roles 2 Certifications Relevant certifications such as Certified Reconciliation Specialist CRS or similar


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