Soft Service Manager

JLL empowers you to shape a brighter way Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong Whether you ve got deep experience in commercial real estate skilled trades or technology or you re looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward What this job involves As a Soft Service Manager at JLL s APAC Integrated Facilities Management IFM team you will drive standardization and process excellence across APAC soft services operations while working in close partnership with our Singapore-based Program Performance Manager to deliver comprehensive soft services management across the region This strategic role combines process improvement expertise with operational leadership requiring you to lead development and implementation of standardized processes and best practices create and maintain standard operating procedures for soft services and establish quality control mechanisms to ensure consistent service delivery while driving operational consistency and service excellence You will play a crucial role in JLL s commitment to delivering exceptional facility services by partnering with area teams to execute standardization initiatives collaborating with country teams to understand local requirements serving as alternate for Program Performance Manager on metrics and analytics and supporting audit requirements and compliance initiatives across the APAC region What your day-to-day will look like Lead development and implementation of standardized processes and best practices across APAC while creating and maintaining SOPs for soft services Establish quality control mechanisms to ensure consistent service delivery while driving operational consistency and service excellence Partner with area teams to execute standardization initiatives while providing technical expertise for process implementation Develop and maintain process documentation and training materials while supporting Program Performance Manager in metric-driven initiatives Collaborate with country teams to understand local requirements while working with global teams to align regional processes Serve as alternate for Program Performance Manager for metrics and analytics while supporting performance dashboard maintenance Support audit requirements and compliance initiatives while maintaining quality management documentation Participate in risk assessment and mitigation while ensuring processes meet regulatory requirements Required Qualifications Bachelor s degree in Business Administration Operations Management or related field 5 years of experience in process improvement and standardization with strong background in operational excellence methodologies Experience in facilities management or related service industry with excellent communication skills in English Strong process mapping and analysis capabilities with project management expertise Advanced Excel and documentation skills with understanding of performance metrics and analytics Cross-cultural communication abilities with detail-oriented and strong analytical capabilities Adaptable and flexible approach to work with strong collaboration and team player mindset Problem-solving expertise with change management skills Preferred Qualifications Additional APAC languages beyond English Background in soft services management or related operational roles Experience with quality management systems and compliance frameworks Knowledge of audit requirements and regulatory compliance in APAC region Understanding of performance dashboard development and maintenance Experience with stakeholder management across diverse cultural environments Background in risk assessment and mitigation strategies Familiarity with global process alignment and regional strategy development Location Onsite Travel Requirements Regular travel across APAC region approximately 2-3 times per year Reports to APAC Soft Services Lead What you can expect from us You ll join an entrepreneurial inclusive culture where we succeed together - across the desk and around the globe Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career recognition wellbeing benefits and pay Join us to develop your strengths and enjoy a fulfilling career full of varied experiences Keep those ambitions in sight and imagine where JLL can take you At JLL we are collectively shaping a brighter way for our clients ourselves and our fellow employees We choose to take the more inspiring innovative and optimistic path on our journey toward success What sets JLL apart is our culture of collaboration locally and across the globe which allows us to create transformative solutions for the real estate industry We support each other s wellbeing and champion inclusivity and belonging across teams JLL is an Equal Opportunity Employer committed to diversity and inclusion Location On-site -Gurugram HR Scheduled Weekly Hours 48 Job Tags GREF If this job description resonates with you we encourage you to apply even if you don t meet all the requirements We re interested in getting to know you and what you bring to the table JLL Privacy Notice Jones Lang LaSalle JLL together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services We take our responsibility to protect the personal information provided to us seriously Generally the personal information we collect from you are for the purposes of processing in connection with JLL s recruitment process We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons We will then delete it safely and securely For more information about how JLL processes your personal data please view our For additional details please see our career site pages for each country For candidates in the United States please see a full copy of our Equal Employment Opportunity policy Jones Lang LaSalle JLL is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and or overall selection process - you may email us at accomodationrequest am jll com This email is only to request an accommodation Please direct any other general recruiting inquiries to our page I want to work for JLL