Servicenow Business Analyst

Job Description

- Relocation Authorized:None
- Telework Type:Part-Time Telework
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Extraordinary teams building inspiring projects:

Differentiated by the quality of our people and our relentless drive to deliver the most successful outcomes, we align our capabilities to our customers objectives to create a lasting positive impact. We serve the Infrastructure Nuclear, Security & Environmental Energy Mining & Metals, and the Manufacturing and Technology markets. Our services span from initial planning and investment, through start-up and operations.

Core to Bechtel is our . They are what we believe, what customers can expect, and how we deliver. Learn more about our in our .

Job Summary:

- The ServiceNow Business Analyst will participate in capturing and validating business processes, analyzing stakeholder requirements, and project planning.

Major Responsibilities:

- Form a partnership with the business stakeholders to deeply understand their processes.
- Collect, review, analyze, and manage business, user and system requirements from internal stakeholders to create clear, concise, and correct user stories.
- Bridge the gap between business and technology ensuring common understanding and alignment of business / technology including functional (for business needs) and non-functional requirements (quality attributes, scalability, interfaces, constraints, etc.)
- Convey business requirements and design concepts with models such as gap analysis, use cases, prototypes, etc. as appropriate.
- Create, refine, and maintain functional requirements/user stories/use cases and associated deliverables - process flows, test cases, etc. to meet development and stakeholder needs.
- Provide project management support using accepted project management processes, tools, and techniques.
- Manage and / or execute the UAT process by performing smoke testing, test case validation, and obtaining business approvals on UAT for scheduled deployments.
- Contribute in a collaborative way to the team with information-sharing and cooperation.

Education and Experience Requirements:

BASIC QUALIFICATIONS:

- Post-secondary degree or diploma in Commerce / Business Administration, Applied/Computer Science, Engineering, or another related equivalent.
- Fluent in ServiceNow or Service Management technology
- Strong knowledge of project and software development methodologies / techniques
- Proficiency in capturing and documenting business requirements, functional specifications, test scenarios/scripts, data models and business procedures
- Strong process flow and diagramming skills (Visio application)
- Solid presentation, facilitation, interview, and workshop skills

PREFERRED JOB KNOWLEDGE/QUALIFICATIONS:

We look for the following attributes in our successful candidates:

- The ability to work on multiple projects at the same time and under tight deadlines.
- The ability to navigate ambiguity, overcome confusion, and simplify complex situation.
- Experience creating and delivery of training materials.
- Experience with testing including the use of Quality Centre
- Creative thinkers who take initiative and are capable of building, launching, and managing projects/programs that drive results for our customers.
- Problem solvers with the ability to analyze and prioritize to meet the client's business objectives.

Required Knowledge and Skills:

PREFERRED JOB KNOWLEDGE/QUALIFICATIONS:

We look for the following attributes in our successful candidates:

- Strong critical thinking and problem-solving skills
- Strong communication skills - verbal, written, listening and presentation.
- Agile and innovative individuals who can manage in an environment of change and ambiguity to help us take bold and strategic moves in this rapidly evolving environment.
- Collaborative team players with superior influencing skills, who build relationships easily across various stakeholder groups to move initiatives forward.

Total Rewards/Benefits:

For decades, Bechtel has worked to inspire the next generation of engineers and beyond Because our teams face some of the world's toughest challenges, we offer robust benefits to ensure our people thrive. Whether it is advancing careers, delivering programs to enhance our culture, or providing time to recharge, Bechtel has the benefits to build a legacy of sustainable growth. Learn more at

Diverse teams build the extraordinary:

As a global company, Bechtel has long been home to a vibrant multitude of nationalities, cultures, ethnicities, and life experiences. This diversity has made us a more trusted partner, more effective problem solvers and innovators, and a more attractive destination for leading talent.

We are committed to being a company where every colleague feels that they belong-where colleagues feel part of One Team, respected and rewarded for what they bring, supported in pursuing their goals, invested in our values and purpose, and treated equitably.

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