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Company Description NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide We provide consumer packaged goods manufacturers fast-moving consumer goods and retailers with accurate actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what s happening now what s happening next and how to best act on this knowledge We like to be in the middle of the action That s why you can find us at work in over 90 countries covering more than 90 of the world s population For more information visit NielsenIQ is committed to hiring and retaining a diverse workforce We are proud to be an Equal Opportunity Affirmative Action-Employer making decisions without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability status age marital status protected veteran status or any other protected class About the job Act as the main point of contact from operations to internal client services to lead and drive the operational design and delivery of our client offering Responsible for overall operation s department quality performance monitoring reporting and analysis by driving an on-going focus and improvement in Right First Time delivery to contribute to client satisfaction Team management - Leads a team of Data Processing Analysts Responsibilities Client Solutioning Acts as front-facing point of contact for client database operational queries and in ensuring overall quality performance monitoring reporting and analysis in Right First Time delivery Consistently work with other Operations Functions leads within the country to manage projects and deliver on clients commitments Participation in quality improvement plans such as Quality Walk Quality Focus Meetings Root Cause Analysis activities and Operational Excellence programs Work closely with Client Liaison management team to support the creation monitoring and execution of quality plans for strategic and hot spot clients Proactively communicates with client client services for any potential delays risks based on information by Ops teams Manage close links with Enablement team leads to identify focus areas and ensuring quality delivery standards are achieved Ability to provide workload and timeline estimation by taking into consideration requirements of each upstream activities Represent respective operation s function in discussion with other NOC and in market stakeholders Team Management Plans and controls resource allocation to optimise the operations service to clients as well as highlights any resources issue Expected to coach and develop the team monitor individual performances by identifying talents or low performers and promote engagement within the team Acts as an escalation point for the team and constantly reviews and assesses team s KPIs periodically Qualifications Qualifications Bachelor s or Master s Degree MIN 8 Years experience in People Management Must experience with transition projects Required Language s English additional language skills an added bonus Strong communication and stakeholder management skills Process- driven mindset Additional Information Our Benefits Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program EAP About NIQ NIQ is the world s leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth In 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach With a holistic retail read and the most comprehensive consumer insights-delivered with advanced analytics through state-of-the-art platforms-NIQ delivers the Full View TM NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90 of the world s population For more information visit NIQ com Want to keep up with our latest updates Follow us on Our commitment to Diversity Equity and Inclusion At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve We believe that embracing a wide range of perspectives drives innovation and excellence All employment decisions at NIQ are made without regard to race color religion sex including pregnancy sexual orientation or gender identity national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact To learn more about our ongoing efforts in diversity and inclusion please visit the