Senior Executive

4 days ago

Mumbai India DP World Full time

Job Description Job Description FILING INFORMATION Position Senior Executive - Air Operation Department Express Business, Operations Location Multiple Locations Band 2 Reports to Manager Branch Operations Roles & Responsibilities Key responsibilities - Air Operations & Coordination - Manage end-to-end air operations activities including filing, documentation, coordination with airlines, and ensuring timely dispatch of shipments. - Oversee accurate preparation, verification, and submission of air waybills (AWB), manifests, and regulatory documentation as per aviation and customs requirements. - Coordinate with airline handling agents, ground staff, and internal teams to ensure smooth movement of inbound and outbound air cargo. - Monitor flight schedules, delays, and capacity availability to optimize load planning and ensure timely uplift of consignments. - Documentation & Compliance - Ensure 100% accuracy and timely completion of operational documents including delivery records, pick-up manifests, inspection reports, and shipment logs. - Audit and verify customer documents such as customs paperwork, commercial invoices, and regulatory declarations. - Maintain compliance with DGCA, customs, and local/state regulations related to air cargo handling, safety, and hazardous materials. - Operational Efficiency - Plan and prioritize daily operational tasks to meet TAT, service levels, and performance KPIs. - Coordinate with the pickup/delivery teams to ensure shipments are moved in the correct flow and timelines are met. - Manage inventory accuracy through regular stock audits, reconciliations, and system updates. - Utilize operational tools and scanning systems for accurate data recording, tracking, and reporting. - Safety, Security & Quality - Conduct pre- and post-operation checks to ensure safety compliance for cargo, equipment, and workplace. - Ensure adherence to all safety, security, and quality standards during cargo handling and movement. - Maintain secure handling of shipments and proactively identify and mitigate operational risks. - Customer & Stakeholder Management - Address customer queries, shipment issues, and documentation clarifications promptly and professionally. - Escalate concerns to the relevant teams when required and ensure resolutions within defined timelines. - Identify opportunities to improve customer experience, enhance operational flow, and support revenue generation through value-added services. - Team Contribution & Productivity - Support cross-functional teams to achieve operational goals and service commitments. - Take initiative in identifying process gaps and contributing to continuous improvement activities. - Ensure 100% achievement of KPIs related to TAT, accuracy, service quality, and safety standards. Qualifications & Competencies - Any Graduate / Post-Graduate - Experience in managing warehouse with at least 5-8 years experience. - Supervision, Developing Budgets, Safety Management, Developing Standards, Managing Processes, Surveillance Skills, Inventory Control, Reporting Skills, Analysing Information, Equipment Maintenance, Judgment - Should be a team player and proactive

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