Learning Facilitator

DESCRIPTIONThe Books Learning Facilitator is responsible for the training delivery and performance support for all new hires continuing education refresher courses and launch training for the Amazon com Books organization The Learning Facilitator will work closely with Customer Service and Risk Management Operations Managers across multiple sites to support ongoing learning and provide awareness for upcoming training initiatives The ideal candidate will have a background in facilitation project management and driving process improvements across a global network They will deliver training content perform small-scale content maintenance and provide feedback on new content The person hired for this role must be able to provide a positive learning environment report on ramp performance and knowledge test results and promote teamwork as a leader through facilitation teaching and coaching A successful candidate will leverage a deep understanding of adult learning theory and inclusive instructor-led facilitation both in-person and virtual They will couple these strengths with A-Z business knowledge to translate business insights and strategies into the knowledge skills and capabilities necessary for their learning audience Key job responsibilities Candidates must have the ability to work across multiple locations with the ability to work autonomously and remotely from direct line management and or peers and colleagues In addition this role seeks both informal and formal feedback on training programs for trend analysis and for the improvement of training programs as well as the identification of future training opportunities for our global support agents Expertise in developing and maintaining business relationships collaborating with the Instructional Design team and implementing communication plans are core to this position Candidates should possess communication skills including superior skills in explaining technical topics to novices and collaborating with subject matter experts and managers in one-to-one and one-to-many settings Overall the learning facilitator is responsible for driving high quality training to all global support agents and playing a significant role in the development of a successful effective global KDP Customer Service team About the team Who We AreThe Learning Performance L P team provides curriculum development and training delivery to teams in the Books organization Our MissionTo provide our internal Books employees with the knowledge and skills needed to support our content providers with making their publishing goals come true BASIC QUALIFICATIONS 1 Year experience with delivery and facilitation skills Proficiency in driving learning outcomes inside and beyond the classroom Curiosity and passion for learning College degree preferably in a communication education or related field or at least 2 years related experience Proven ability to translate business insight to audience need Demonstrated success working on virtual teams Ability to effectively collaborate and influence across boundaries Ability to work flexible shifts including nights and weekends PREFERRED QUALIFICATIONS At least 2-5 years experience working in a formal training role Bachelor degree in Learning and Development Bachelor degree in Adult Learning CPLP or other learning training certification Project management skills and attention to detail - able to implement globally and at scale Proven track record of learning lifecycle - defining assessing measuring developing implementing and reinforcing learning solutions