Project Manager

2 weeks ago

Mumbai, India RWS Group Full time

Job Description Key Responsibilities Client Service - Serve as the primary or backup point of contact for assigned client accounts. - Manage client requirements, asset handling, reporting, and meeting coordination. - Lead client presentations and post-mortem reviews. - Address complex client queries and escalate critical issues as needed. - Ensure client satisfaction through proactive communication and problem-solving. - Provide regular project updates and maintain positive client relationships. Project Management - Plan, launch, and manage standard and complex projects, including budgeting, scheduling, and resource allocation. - Ensure projects meet ISO quality standards and company compliance requirements. - Identify and manage production risks and implement risk mitigation strategies. - Handle administrative tasks such as project closures, Translation Memory updates, and documentation. - Review and approve quotes, purchase orders, and invoices; escalate payment issues if needed. - Analyze project financials (P&L reports) and recommend corrective actions when necessary. - Lead the development of custom workflows and project instructions. - Collaborate on CAPA (Corrective and Preventive Action) initiatives. Resource Coordination - Work with the Supply Chain to allocate the right resources for projects. - Create and send purchase orders to vendors as necessary. - Ensure resources have all tools and instructions needed. - Communicate scope or schedule changes to the relevant team members. - Provide feedback on resource performance to the Supply Chain team. Account Development - Support Global Account teams in improving budget efficiency and service quality. - Forecast upcoming work volumes and alert internal teams. - Participate in client meetings and assist with implementation of new account initiatives. Teamwork & Leadership - Collaborate closely with internal cross-functional teams (LXD, QA, Technical Services, etc.). - Make process improvement recommendations to boost quality and profitability. - Mentor junior staff and oversee task allocations when applicable. Additional Duties - Perform other related duties as assigned to support efficient project execution. - Lead or participate in the implementation of new initiatives or special projects. Knowledge, Skills & Abilities - Strong communication skills (verbal and written) in English; foreign language proficiency is a plus. - Ability to lead, mentor, and provide clear guidance to team members. - Strong organizational, prioritization, and time-management skills in a fast-paced environment. - Proficiency with project management tools, CAT tools (e.g., TRADOS), and publishing applications (e.g., InDesign, FrameMaker). - Analytical mindset with a focus on quality, accuracy, and customer service. - Ability to work independently with discretion and confidentiality. - Strong interpersonal skills for cross-functional collaboration and stakeholder management. Qualifications - Bachelor's degree in Business, English, Foreign Language, Social or Applied Sciences, or related field. - 35 years of experience managing projects in localization or translation services. - At least 2 years of client-facing account or customer service experience. - Familiarity with translation management and publishing software. - Prior leadership or mentoring experience is preferred. - PMP Certification is a plus.

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