AM/DM - CRM

10 hours ago

Bengaluru India Shriram Properties Ltd Full time

Job Description Job Descriotion - Manage and own the assigned customers for collections, Agreements, Sales Deeds and own the customers until handover. - Service and monitor each customer to achieve the desirable collections month on month, quarter on quarter. - Processing the booking form within 24 hours of receipt with proper audit and check to ensure customer is satisfied and happy to be part of Shriram Family. - Liaise with sales and take help from supervisor to ensure 100% bookings received are logged in with no cancellations. - Customer first approach with complete ownership of solving all problems and ensuring collections are done on time. - Agreement execution and Sale deed execution as per the defined timeline. - Ensure min deviation in schedule and seek proper help and support from the system to reduce it. - Interest checks and minimising loss for the organisation. Demands to be met as per stipulated milestones and timelines. - Retention should be highest focus, cancellation should be maintained at below 10% at all times. - Referral focus to generate new leads and support organisation to achieve additional business at all times. Min 10% of the assigned customer's leads should be generated in a month organically. - Responsiveness is the key in customer relationship management; maintain min 24 hours to revert to all queries for all internal and external customers. - Adherence to SFDC and Complete system Orientation to ensure organization's compliance and efficiencies are met. - Customer satisfaction should be the top most priority, ensure to build more well-wishers and brand ambassadors. Encourage testimonials wherever possible.

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