Software QA Manager

5 days ago

Hyderabad, India Celigo Full time

Job Description Role Overview The Software QA Manager will lead and scale QA initiatives for Celigo's core platform, ensuring the delivery of high-quality, reliable, and scalable SaaS solutions. This role requires a dynamic and technically proficient leader who can balance people management, process excellence, and hands-on technical oversight. The ideal candidate is business-aware, customer-focused, and passionate about building world-class software quality teams that directly impact Celigo's platform reliability and customer success. Key Responsibilities Quality Leadership & Strategy - Lead and mentor a high-performing team of QA engineers supporting critical platform areas. - Define and drive the long-term QA vision, ensuring alignment with product and business goals. - Foster a culture of quality, accountability, and continuous improvement across the QA organization. - Represent the QA team in leadership discussions, articulating the business value of testing and quality outcomes. Delivery & Execution - Drive QA delivery for new features and releases by collaborating with Product Managers, Engineers, and Program Managers. - Oversee the complete QA lifecycle from test design and automation to release validation and post-production support. - Anticipate potential issues, mitigate risks, and make critical decisions to ensure timely, high-quality releases. - Ensure adherence to Agile methodologies and optimize workflows using tools such as JIRA. Technical Excellence - Enforce QA best practices, including test planning, design, automation, and defect management. - Evaluate and implement QA tools to improve test coverage and automation efficiency. - Lead automation strategy and monitor execution to achieve optimal coverage and maintainable test frameworks. - Partner with Development and DevOps to ensure scalability and performance testing are integral to product delivery. Team Management & Development - Hire, onboard, and develop top QA talent. - Conduct regular 1:1s and provide constructive feedback and career development support. - Motivate and engage the team, fostering collaboration across departments such as Product Management, Customer Success, and Documentation. - Maintain high team morale and focus on delivery excellence through recognition and clear goal setting. Cross-Functional Collaboration - Partner with Product Management, Support, and Engineering to identify process bottlenecks and drive improvements. - Work with Customer Success to analyze and resolve escalations and quality issues. - Collaborate with NetSuite during their phased releases, ensuring Celigo products are validated against new versions and any issues are addressed. - Prepare reports and participate in third-party audits and due-diligence reviews as needed. Skills & Qualifications - Bachelor's or Master's degree in Computer Science, Software Engineering, or related disciplines (EEE/ECE). - 1014 years of experience in Software QA, with at least 24 years of management or team leadership experience. - Proven success in delivering large-scale, complex SaaS projects with high availability and scalability. - Experience with Agile methodologies; prior Scrum Master experience is a plus. - Strong understanding of QA automation frameworks, test design, and quality metrics. - Hands-on experience across the full product lifecycle, including post-production support. - Excellent problem-solving, analytical, and organizational skills. - Ability to handle ambiguity, drive decisions, and lead in a fast-paced, evolving environment.

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