Front Office Manager

2 weeks ago


Munnar KL IN Spice Country Resorts Full time

Front Office Manager Location Dreamcatcher Plantation Resort Bison Valley Munnar Position Full-Time Reports To Operations Manager Role Overview The Front Office Manager is responsible for overseeing the daily operations of the front desk ensuring smooth check-in check-out processes managing guest relations and leading the front office team to provide exceptional service This role ensures a high standard of guest satisfaction and efficient resort operations Key Responsibilities - Guest Service Ensure excellent service during check-ins outs and resolve guest concerns promptly - Team Leadership Supervise and train front desk staff create work schedules and evaluate performance - Operations Oversee room reservations billing and daily reports Ensure efficient front office operations - Guest Relations Handle VIPs and special requests monitor guest satisfaction and collect feedback - Coordination Work with housekeeping maintenance and other departments for smooth operations - Compliance Ensure safety and health regulations are met including emergency procedures Requirements - Education Bachelor s degree in Hospitality Management or related field - Experience 8 years in front office management preferably in a 4-star resort - Skills Strong communication leadership problem-solving and organizational skills Proficient in Property Management Systems PMS - Other Customer-focused detail-oriented and adaptable in a fast-paced environment - Should be based in Kerala Ability to speak fluently in English Hindi Malayalam and Tamil Compensation Competitive salary with accommodation and meals provided This role is crucial in creating a seamless high-quality experience for all guests ensuring smooth day-to-day operations Job Type Full-time Pay 18 000 00 - 23 000 00 per month Work Location In person



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