Front Office Manager

2 weeks ago

Munnar, Kerala, India Spice Country Resorts Full time

Job Description: Front Office Manager

Location: Dreamcatcher Plantation Resort, Bison Valley, Munnar

Position: Full-Time

Reports To: Operations Manager


Role Overview:

The Front Office Manager is responsible for overseeing the daily operations of the front desk, ensuring smooth check-in/check-out processes, managing guest relations, and leading the front office team to provide exceptional service. This role ensures a high standard of guest satisfaction and efficient resort operations.

Key Responsibilities:

  • Guest Service: Ensure excellent service during check-ins/outs and resolve guest concerns promptly.

  • Team Leadership: Supervise and train front desk staff, create work schedules, and evaluate performance.

  • Operations: Oversee room reservations, billing, and daily reports. Ensure efficient front office operations.

  • Guest Relations: Handle VIPs and special requests, monitor guest satisfaction, and collect feedback.

  • Coordination: Work with housekeeping, maintenance, and other departments for smooth operations.

  • Compliance: Ensure safety and health regulations are met, including emergency procedures.

Requirements:

  • Education: Bachelor's degree in Hospitality Management or related field.

  • Experience: 8 years in front office management, preferably in a 4-star resort.

  • Skills: Strong communication, leadership, problem-solving, and organizational skills. Proficient in Property Management Systems (PMS).

  • Other: Customer-focused, detail-oriented, and adaptable in a fast-paced environment.

  • Should be based in Kerala. Ability to speak fluently in English, Hindi, Malayalam and Tamil.

Compensation:

Competitive salary with accommodation and meals provided.

This role is crucial in creating a seamless, high-quality experience for all guests, ensuring smooth day-to-day operations.

Job Type: Full-time

Pay: ₹18, ₹23,000.00 per month

Work Location: In person

  • Front Office Manager

    1 week ago

    Munnar, Kerala, India Olive Hotels and Resorts Full time

    The Front Office Manager oversees the daily operations of the hotel's front desk, guest services, and lobby area. This role ensures that guests receive exceptional service from arrival to departure while maintaining efficient front office operations, staffing schedules, and performance standards.Key ResponsibilitiesGuest ServicesEnsure high-quality guest...

  • Front Office Manager

    1 week ago

    Munnar, Kerala, India OLIVE HOTELS & RESORTS COCHIN Full time

    Job SummaryThe Front Office Manager is responsible for managing the daily operations of the front office department, ensuring exceptional guest service, efficient room management, and smooth coordination with other departments. The role focuses on guest satisfaction, team leadership, and operational excellence.Key ResponsibilitiesManage and supervise front...

  • Front Office Assistant

    2 weeks ago

    Munnar, Kerala, India ETERNO HOTELS & RESORTS Full time

    The Front Office Assistant is responsible for providing excellent guest service and administrative support at the front desk. This role involves handling guest check-ins and check-outs, managing reservations, responding to inquiries, and ensuring smooth day-to-day operations of the front office.Job Types: Full-time, Permanent, FresherPay: ₹12, ₹15,000.00...

  • Front Office Executive

    5 days ago

    Munnar, Kerala, India OLIVE HOTELS & RESORTS COCHIN Full time

    Job Title: Guest Service Associate (GSA) – Front OfficeLocation: MunnarDepartment: Front OfficeJob Type: Full-timeJob SummaryWe are looking for a Guest Service Associate (GSA) – Front Office to join our hospitality team. The ideal candidate will be responsible for providing excellent guest service, handling front desk operations, and ensuring a smooth...

  • Front Office Associate

    2 weeks ago

    Munnar, Kerala, India Punarjani Traditional Village Full time

    Job SummaryWe are seeking an enthusiastic and customer-focused Front Office Associate to manage ticket sales at the counter and assist visitors by providing detailed information about our cultural dance shows. The ideal candidate will play a key role in creating a welcoming experience for guests while actively contributing to maximizing ticket sales.Key...

  • Front Office Executive

    1 week ago

    Munnar, Kerala, India Wolkenburg Resort Munnar Full time

    Front office Executive to oversee the operations; Guest relation, check-in, checkouts, maintaining Daily/Monthly reports, Staff briefing/Training etc.Job Type: Full-timePay: ₹18, ₹20,000.00 per monthBenefits:Flexible scheduleFood providedWork Location: In person

  • Front Office Assistant

    7 days ago

    Munnar, Kerala, India GF Hotels and Resorts Full time

    ResponsibilitiesGreet and welcome visitors in a professional mannerAnswer and direct incoming phone callsMaintain the reception area and ensure it is clean and organizedSchedule appointments and manage calendarsHandle incoming and outgoing mail and packagesAssist with administrative tasks such as data entry and filingProvide information and assistance to...

  • Front Office Assistant MALE

    2 weeks ago

    Munnar, Kerala, India Wolkenburg Resort Munnar Full time

    Welcoming guests as per SOP, check-in & check-out & over see front office operations.Job Type: Full-timePay: ₹10, ₹13,000.00 per monthBenefits:Flexible scheduleFood providedWork Location: In person

  • front office executive female

    1 week ago

    Munnar, Kerala, India Wolkenburg Resort Munnar Full time

    F O Executive to over see the front office day to day operations, Guest relation & ensure that guest requirements are fulfilled on timely basis.Job Type: Full-timePay: ₹15, ₹16,000.00 per monthBenefits:Flexible scheduleFood providedWork Location: In person

  • Front of House Employee

    2 days ago

    Munnar, Kerala, India Tea Garden Riverside Full time

    Front Office EmployeeResponsibilities:– Welcome guests and handle check-ins/outs– Manage calls, bookings, and front desk records– Maintain daily revenue records and reports– Coordinate with management and other departments– Ensure guest satisfaction and contribute to overall growth of the propertyRequirements:– Good communication & basic computer...