▷ (15h Left) Customer Support Specialist

2 weeks ago

Mumbai, India Pilgrim Full time

Location: Marol, Andheri

Job Type: Full-Time

Experience: 6 months+

About the Role

We are looking for a Customer Support Associate who will be the friendly voice of our brand. You will assist customers, resolve issues efficiently, and ensure a seamless and positive experience at every touchpoint. If you enjoy helping people, solving problems, and delivering excellent service, this role is perfect for you

Key Responsibilities

- Respond promptly to customer inquiries via phone, email, live chat, and social media.
- Provide accurate information about products, services, policies, and procedures.
- Assist customers in troubleshooting and resolving issues efficiently.
- Handle requests, complaints, and concerns professionally and empathetically.
- Follow up with customers to ensure complete resolution and satisfaction.
- Escalate complex issues to the relevant teams and coordinate solutions.
- Maintain detailed records of all customer interactions and feedback.
- Collaborate with team members to share knowledge and improve customer service processes.
- Identify opportunities to recommend additional products or services based on customer needs.

What We’re Looking For

- High school diploma or equivalent; associate or bachelor’s degree is a plus.
- Prior experience in customer service or support is preferred but not mandatory.
- Excellent communication skills (verbal and written).
- Strong problem-solving and decision-making skills.
- Empathetic, patient, and customer-focused attitude.
- Ability to manage multiple inquiries in a fast-paced environment.
- Familiarity with customer support software, ticketing systems, or CRM tools is a plus.
- Ability to work independently as well as part of a team.
- Flexible to work in shifts or adapt to changing schedules.

Why You’ll Love Working With Us

- Be part of a friendly and collaborative team that values customer experience.
- Opportunities for learning, growth, and skill development.
- Make a real impact by helping customers and improving processes.
- Work in a dynamic environment where every day is different.

✅ If you are passionate about providing excellent customer service and enjoy helping others, apply today

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